Panchanka

When you install Symposium Nortel warns you that no other software should be loaded. That being said, we all have utilities that are required by our server admins and rarely is there a conflict, The bad new is that when there is a conflict Nortel will not help, because you did not follow their rules of no other software. It is situations like this when a test lab useful.

Rachelle

This is what I have found out, so far:

Symposium Server and NCC Server. Not the Web Server

Section C: Using a third-party backup
utility to create full
backups
In this section
Overview 1046
Guidelines for third-party backup software 1047
Preparing for third-party backups 1049
1046 Symposium Call Center Server
Backing up data Standard 1.0
Overview
Introduction
You can create a full backup so that you can restore Symposium Call Center
Server to its state at the time of the backup. This type of backup is useful for
recovery from situations such as a catastrophic failure in the disk subsystem.
To perform a full backup in Symposium Call Center Server Release 5.0
(standalone or coresident), you must use a third-party backup utility, such as the
Windows backup utility. This section provides guidelines for selecting the thirdparty
backup software you will use, and describes the procedures you must
complete before performing the third-party backup.
Nortel Networks recommends that you perform a full backup
! after the initial Symposium Call Center Server installation and
configuration
! before and after a major upgrade to a new release
! before and after any major hardware configuration changes
Installation and Maintenance Guide for Windows 2003 1047
November 2004 Backing up data
Guidelines for third-party backup software
Introduction
The third-party backup software must meet the requirements listed in this
section.
Requirements for third-party backup software
! The third-party backup software must not reduce the hard disk space
available to Symposium Call Center Server and the Windows Server 2003
operating system below the minimum required.
! The installation or uninstallation of the third-party backup software must
not impact or conflict with Symposium Call Center Server software (for
example, it must not cause .DLL conflicts). If such conflicts are discovered,
a rebuild of the server may be necessary.
! If the third-party backup software has its own database, it must not impact
the Symposium Call Center Server database.
! The third-party backup software must not interfere with Symposium Call
Center Server services in any way (for example, causing improper or outof-
sequence shutdowns).
! During run-time, the third-party backup software must not degrade the
Symposium Call Center Server system beyond an average 50 percent CPU
utilization.
! You must run the third-party backup manually. Do not schedule the thirdparty
backup to run in automatic mode.
! If you are using a tape drive for your backups, the third-party backup
system can use a dedicated tape drive, or it can share the tape drive used for
Symposium Call Center Server database backups.
ATTENTION Services associated with the third-party backup must
not run while Symposium Call Center Server is
running.
1048 Symposium Call Center Server
Backing up data Standard 1.0
! If the third-party backup and the Symposium Call Center Server
database backup have dedicated tape drives, the tape drive used for the
database backup must be configured with the device name “Tape0”.
! If the third-party backup and the Symposium Call Center Server
database backup share a tape drive, the drive must meet the
requirements of Symposium Call Center Server (see “Tape drive
requirements” on page 51).
! For backups to a remote directory, the third-party backup must not interfere
with the server ports used for network connections by Symposium Call
Center Server.
! Before putting Symposium Call Center Server in operation, perform
comprehensive coresidency testing of the server and the third-party backup
utility.
! Disk imaging is supported.



rlc

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