Home         |        Forums         |        Portals          |           Login               |     Register              
 
Go Back   VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community > PBX / IP PBX FORUMS > NORTEL > Meridian Systems
   SEARCH  
     
User Name Password      
Save ?
Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications

Tags: , ,


Free Call Accounting Quotes   PBX Programming Software  Nortel Software  Avaya Products  Cisco Call Accounting

Reply
 
LinkBack Thread Tools Display Modes
Old March 1st, 2007   #1 (permalink)
Junior Member
 
Panchanka's Avatar
Panchanka has no status.

Activity Longevity
1/20 19/20
Today Posts
0/0 ssssss687
Location: Ottawa
Rep Power: 7Panchanka is on a distinguished road
Gender:
Country:
Send a message via MSN to Panchanka Send a message via Skype™ to Panchanka
Symposium scheduled reports

hello.
Running Symposium 5.0 and SWC 4.5. I followed the help file exactly to create a scheduled report. I made sure the network drive and folder were mapped in the SWC server (which I assume is the "application server"). When it ran the email notificaiton produced the following:

Quote:
The system could not output the March1test scheduled report to \\server\share\panchanka\test1mar1030120071130.csv .
Error code = -2147206462
Error Description: Dos error.
I searched the NTP's for the error code in the email notification, but found nothing.

Any ideas why my scheduled report is not outputting to a file correctly?
Panchanka is offline   sendpm.gif Reply With Quote
Old March 1st, 2007   #2 (permalink)
Junior Member
 
Spanton's Avatar
Spanton has no status.

Activity Longevity
1/20 20/20
Today Posts
0/0 ssssss691
Location: New Jersey
Rep Power: 8Spanton is on a distinguished road
Gender:
Country:
Send a message via AIM to Spanton Send a message via Yahoo to Spanton
The error is a crystal report error. Can you run the report manual? also check the start time and end time of the schedule report. I have found that the crystal does not/or cannot handle times when no data or a division by zero is occurring.
Spanton is offline   sendpm.gif Reply With Quote
Old March 1st, 2007   #3 (permalink)
Junior Member
 
Panchanka's Avatar
Panchanka has no status.

Activity Longevity
1/20 19/20
Today Posts
0/0 ssssss687
Location: Ottawa
Rep Power: 7Panchanka is on a distinguished road
Gender:
Country:
Send a message via MSN to Panchanka Send a message via Skype™ to Panchanka
Spanton,

When I run it manually by clicking "Run Now" I get a pop up with info going back to late January. I keep changing the start time with every test but the "Next Run Time" and the "Last Run Time" is exactly the same (no surprising, its a small report). There are a lot of 0's in the reports so not sure if it is dividing.

Should the drive be mapped from the SCCS server or from the SWC server?
Panchanka is offline   sendpm.gif Reply With Quote
Old March 1st, 2007   #4 (permalink)
Junior Member
 
Spanton's Avatar
Spanton has no status.

Activity Longevity
1/20 20/20
Today Posts
0/0 ssssss691
Location: New Jersey
Rep Power: 8Spanton is on a distinguished road
Gender:
Country:
Send a message via AIM to Spanton Send a message via Yahoo to Spanton
it should be map from the SWC.
Spanton is offline   sendpm.gif Reply With Quote
Old March 1st, 2007   #5 (permalink)
Junior Member
 
Panchanka's Avatar
Panchanka has no status.

Activity Longevity
1/20 19/20
Today Posts
0/0 ssssss687
Location: Ottawa
Rep Power: 7Panchanka is on a distinguished road
Gender:
Country:
Send a message via MSN to Panchanka Send a message via Skype™ to Panchanka
I have mapped the shared folder from both servers just to be on the safe side, but that did not make a difference. I still get an email notification with the following message:

The system could not output the March1test scheduled report to \\server\share\panchanka\test1mar1030120071130.csv .
Error code = -2147206462
Error Description: Dos error.

Any ideas?
Panchanka is offline   sendpm.gif Reply With Quote
Old March 2nd, 2007   #6 (permalink)
Junior Member
 
Panchanka's Avatar
Panchanka has no status.

Activity Longevity
1/20 19/20
Today Posts
0/0 ssssss687
Location: Ottawa
Rep Power: 7Panchanka is on a distinguished road
Gender:
Country:
Send a message via MSN to Panchanka Send a message via Skype™ to Panchanka
I got it to work on the local SWC server. I think it has to do with the iceadmin account not having administrator access on the shared drives I am trying to send it to. Writing to the local Web Client server is good enough. One other thing I noticed is that when the report is run successfully, no email notification is sent.

Anyone else experience this? Is it possible for it to send an email to let us know that the report ran successfully?
Panchanka is offline   sendpm.gif Reply With Quote
Old March 2nd, 2007   #7 (permalink)
Junior Member
 
Spanton's Avatar
Spanton has no status.

Activity Longevity
1/20 20/20
Today Posts
0/0 ssssss691
Location: New Jersey
Rep Power: 8Spanton is on a distinguished road
Gender:
Country:
Send a message via AIM to Spanton Send a message via Yahoo to Spanton
The iceadmin does need rights to the network drive. if you have setup the "Configure SMTP and printer for Historical Reporting" then you should have include your exchange server information in the setup. let me know if you did that.
Spanton is offline   sendpm.gif Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Reports in Symposium sunilmittal Contact Center Symposium and ACD 2 December 20th, 2006 01:51 PM
Reports in Symposium sunilmittal Meridian Systems 0 December 20th, 2006 07:27 AM
SWC scheduled reports msawyer Contact Center Symposium and ACD 2 November 6th, 2006 12:31 PM
Symp Web Client Scheduled reports afeinberg Meridian Systems 1 August 25th, 2006 01:42 PM
SWC and Scheduled reports pdulfo Contact Center Symposium and ACD 9 September 27th, 2005 03:43 PM


All times are GMT -4. The time now is 02:38 PM.


Powered by vBulletin® Version 3.7.3
Copyright ©2000 - 2010, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.2.0
Copyright (c) www.pbxinfo.com - PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum - Avaya / Nortel, Cisco, Panasonic, Mitel, ShoreTel, more...