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Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications

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Old February 9th, 2007   #1 (permalink)
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Screen Pops with Citrix

Does anyone know of or use any Nortel product with screen pops along with Citrix?
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Old February 9th, 2007   #2 (permalink)
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That is a weird combination, is the applications local to the pc or on the application in Citrix?
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Old February 9th, 2007   #3 (permalink)
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I use old NX1 product called Dialect that provide screenpops to my call center agents who are on Citrix
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Old February 9th, 2007   #4 (permalink)
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Originally Posted by rixride
That is a weird combination, is the applications local to the pc or on the application in Citrix?
I was a bit foggy as to how this Citrix thing worked but I was schooled on it and now I am more informed.
We were looking into the Nortel Toolkit that would sit outside of the citrix server but be able to pop the correct screen to the correct agent through another application. It did not sound like there was anyone in the USA using this but 3-4 in the UK.

Can you say ROAD TRIP!!!!!!
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Old February 9th, 2007   #5 (permalink)
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I will be going to Training in March for CCT/Multimedia. looking to get move from the dialect product. keep me posted.
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Old February 9th, 2007   #6 (permalink)
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Visual Rapport from RSI
http://www.telecost.com/nortel
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Old February 9th, 2007   #7 (permalink)
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Visual Rapport from RSI
http://www.telecost.com/nortel
This looks good. I will pass on this information.

Thank you.
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