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Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications

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Old 01-17-2007, 01:56 PM   #1 (permalink)
dannoWI
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Nortel support

Does Nortel have a program that would allow end users access to the web site in the areas of pep library, knowledge base, tech documents etc.? We are dropping our vendors maintenance contract and would like to be able to see when updates or fixes are available at least. As a Nortel certified tech I had such access when I was a vendor.
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Old 01-17-2007, 02:52 PM   #2 (permalink)
WhereWolf
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I think you have to apply for a COAMS (Customer owned and Maintained System) certification. I haven't yet followed up because I'm still in a maint contract, but will soon be doing my homework as the contract ends. I understand that you are required to have a min of 2 people certified, which would put me out of the running because I am the only one here that does my job.
Please keep us posted with what you find out.....Thanks!

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Old 01-18-2007, 12:07 AM   #3 (permalink)
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Rix posted a pdf document on the site a while back that you can refer to for more information. Search the form for the following.

"Nortel Nortel Customer Owned and Maintained Systems information"
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