E1 Outage and PEG - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

david.hutt · 12-04-2006, 12:01 AM

Our ACD Report 3 shows the PEG count 1 and 60 minutes each hour but I can not convince our Nortel vendor that one E1 is out of service or "busied out". We have two E1 for a total of 60 trunks. I never see any calls on the second E1 and should. So I would welcome any suggestions that I can give our Nortel vendor who is less that fully trained unfortunately.

REPT 3
ROUTE NO-OF-TRK INC INC OUT ABANDONED ANSWERED ALL TRK BUSY
CODE WORK HPR CALLS CCS CALLS BEF-T AFT-T BEF-T AFT-T PEG TOTAL LONG
CO-6445 5 0 17 14 36 0 0 17 0 0 0 0
TIE-6999 0 0 0 0 0 0 0 0 0 0 0 0
TIE-6912 60 0 273 439 378 1 3 259 10 1 3598 3598
-----------------------------------------------------------------------------------
3 65 0 290 453 414 1 3 276 10 1 60 60

Mercury_Storm · 12-04-2006, 01:08 AM

Have you got access to the PABX?

If you do, you could logon to the pabx and check the status of the E1 using LD 60 and LD 96 (DCH)

If not, you could also open the cabinet and see if it has any "Yellow" or "Red" alarms, or is OOS (out of service).

If you can login to the PABX, check the following:

DCH 20 and Loop 4 (E1 4) are just examples I have used, obiously use your own based on what is printed out!

Code:

LD 96
.stat dch

This will tell you if your D-Channels are established. They should say EST (something like bellow). Looking at your report you should have 3?. If any of there status is DSBL or AEST your link is down. AEST means the DCH has not come up, and could signafy faulty hardware, or the Telco Provider needs to reset the E1.

Code:

DCH 020 : OPER       EST   ACTV  AUTO         DES : 04_NLS_e22-3-112

Check the status of the loop in LD 60

Code:

LD 60
.stat 
PRI2 LOOP 4 - ENBL 
REF CLK: ENBL
TRACKING 
SERVICE RESTORE: YES 
ALARM STATUS: ACCEPTABLE
CH 01 - IDLE DID   VOD  *           CH 02 - IDLE DID   VOD  *          
CH 03 - IDLE DID   VOD  *           CH 04 - IDLE DID   VOD  *          
CH 05 - IDLE DID   VOD  *           CH 06 - IDLE DID   VOD  *          
CH 07 - IDLE DID   VOD  *           CH 08 - IDLE DID   VOD  *          
CH 09 - IDLE DID   VOD  *           CH 10 - IDLE DID   VOD  *          
CH 11 - IDLE DID   VOD  *           CH 12 - IDLE DID   VOD  *          
CH 13 - IDLE DID   VOD  *           CH 14 - IDLE DID   VOD  *          
CH 15 - IDLE DID   VOD  *           CH 16 - IDLE DID   VOD  *          
CH 17 - IDLE DID   VOD  *           CH 18 - IDLE DID   VOD  *          
CH 19 - IDLE DID   VOD  *           CH 20 - IDLE DID   VOD  *          
CH 21 - IDLE DID   VOD  *           CH 22 - IDLE DID   VOD  *          
CH 23 - IDLE DID   VOD  *           CH 24 - IDLE DID   VOD  *          
CH 25 - IDLE DID   VOD  *           CH 26 - IDLE DID   VOD  *          
CH 27 - IDLE DID   VOD  *           CH 28 - IDLE DID   VOD  *          
CH 29 - IDLE DID   VOD  *           CH 30 - IDLE DID   VOD  *          
CH 31 - DCH 20

If any of them are MBSY or DSBL, this would be causing your problem, sometimes a reset of the E1 can help..

Reset:

Code:

LD 96
.dis dch 20
.****
 
LD 60
.disl 4
OK
.*****
 
LD 48
.dis msdl 20
.enl msdl 20 fdl
<lots of downloading text wait for .>
.****
 
LD 60
.enll 4
OK
.*****
 
LD 96
.stat dch 20

If reseting does not help, there is either a problem from the Telco, or hardware.

I would also suggest you find another vendor since yours is not very clued up on how to assist you!

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