calls dropping - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

popo1 · 05-10-2003, 06:50 PM

Can you tell me what will cause call to drop off from an ACD que?

PP · 05-11-2003, 02:37 PM

1st question is how do you know that they are dropping, have you had complaints from customers calling in.

popo1 · 05-12-2003, 07:36 AM

yes I had complaints

PP · 05-12-2003, 04:21 PM

Check your Abandoned rate on Report #2, if you don't see to high a level you most likely have a agent that is answering the call and hanging up.

***John_In_Dakota*** · 05-12-2003, 10:01 PM

Check your short call report. This may be in an Agent by ACD report.

NortelMaster · 05-15-2003, 01:25 PM

Check if you have RAN/MOH treatments while on Q. Most PBXs have Answer Supervision On, when using Digital Trunks....If you are using Digital Trunks for your incoming calls,...if your RAN/MOH treatments are failing during the Call Processing, calls would get disconnected from your carrier.

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