HSL will NOT Recover if it goes down on 16th of Month! - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Mercury_Storm · 11-16-2006, 06:48 AM

Ok this is not really a Question since i found the answer myself.. just a FYI for anybody still working with HSL Links and oldish Software..

We have a client running ICM (Local made product that connects to HSL that does ACD Stats and wallboards.. very cool..) and they rebooted the server today to load VNC, once they rebooted it, the HSL would not re-establish.. just giving errors. They logged a call with us and I had a look.. the switch was spitting out AMH002 and AMH004 Errors.. was thinking I was going to have to go out there..

Went onto Nortel's Solution search website (Any Nortel people.. the new interface is horrible compared to the old one!!!) and typed AMH004 and could NOT believe my eyes

"HSL Will not come up if the date is 16th"...

I almost fell out of my chair laughing.. I couldnt believe this! So I changed the time on the switch to 17th.. and the link came up!! No WAY! Told my boss and he thought I was kidding!

And who said Nortel didnt have a sense of Humour?!?

There is a patch for this (MPLR15696) and was fixed in Rls 25.51E

Good Laugh Of the Day!!

datadump · 11-16-2006, 10:56 AM

I found that out about 10 years ago, reconfiguring Mer. Max. the maint. window was from midnight to 0200 on JAN 16.
this was on RLS 24. changed the clock...and HSL came up

Mercury_Storm · 11-16-2006, 11:23 AM

haaha.. sounds fun..

i see it applys to the time aswell, if its 16

x

x or xx

xx... the seconds isnt to much of a problem since it will only last a second!

Kalahary-Harry · 11-17-2006, 03:07 AM

New task for Mercury_Storm:

Open Outlook, select "New Calendar entry":

"Phone all my customers on oldish software (pre 25.nn) and remind them not to tinker with the servers connecting to HSL"

Start date: 15th of every month

Ends: NEVER"

Mercury_Storm · 11-17-2006, 03:56 AM

Grrrrrrrrrrrr!!

Go have more coffee...!!!

Im sure you have another meeting to go to?!

**Fletch** · 11-17-2006, 11:30 PM

There is a patch that addresses this exact issue. Contact your vendor to have it applied to the system. Just give them the symptom you gave here. It's a well known patch fix.