Tranfering callers to Attendant when no voice mail box is define. - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

mastang13 · 11-01-2006, 01:02 PM

Hello all!
I have Nortel Op 11c with CallPilot 1.07 and need assisatnce with the following;
When someone calls an extension that does not have a voice mail box assigned to it, the auto-attendant answers with:

"You have been forwarded to voice mail system however the extesion number you dialed does not subscribe to this service your session can not continue at this time, transfering to an attendant"

Then this happens:

"That number cannot be reached from this service
please try again"

I've checked the Auto Attendant in App Builder and NO RESPONSE goes to ROTARY, ROTARY transfers to Attendant. Checked Attendant and the number it transfers too is correct.
Any idea?

Mercury_Storm · 11-01-2006, 02:28 PM

Is there ATT extension configured in callpilot? Also make sure that if its 9, that the number is not bared in the access control (Block / Allow)...

mastang13 · 11-01-2006, 03:04 PM

The number assigned to Attendant is 1299. Whe I dial 1299 it goes to attendant.
1299 does not have a voice mail box in CallPilot. Do i have to create a voice mail box for 1299 in order for this to work?

Mercury_Storm · 11-01-2006, 03:11 PM

Make sure callpilot can dial this number.?

datadump · 11-01-2006, 03:21 PM

the phone that was called,was programmed to hunt/FNA to ext XXXX.
XXXX is the pilot # of call pilot.

remove cls hta and fna, and your calls won't go to voicemail (ie:CallPilot)

Mercury_Storm · 11-01-2006, 03:28 PM

or you could just do that!!

mastang13 · 11-01-2006, 06:44 PM

When I print the 1299 in ld 20 this is what I get:
DN 1299
DATE
PAGE
DES
DEN 1299
CPND
NAME ATTENDANT
XPLN
DISPLAY_FMT FIRTS,LAST
TYPE LDN

How do I change the cls? It does not show the TNB, how do I get TNB? or Do I need a TNB for this?

Mercury_Storm · 11-02-2006, 01:58 AM

I'm thinking datadump (actually knowning..) that he means you need to change the CLS on the phones that are giving this message, and not the attendant, rather the actuall phonesets that are forwarding to callpilot

Is this is a 2250? Rather Print it out as such

REQ: PRT
TYPE: 2250
CUST: 0
<cr> until it prints data..

mastang13 · 11-02-2006, 01:07 PM

So what is the point of the greating that comes up? I inhertited this system so there could potentially be more phones that don't have voice mail and have the CLS as datadump suggested. In this case shouldn't the system just forward to attendant.

Mercury_Storm · 11-02-2006, 01:22 PM

It depends how they configured the extensions.. if they configured them to forward to voicemail, they will go to voicemail (callpilot)

My recommendation is the following...

Capture a TN Dump into a .txt or .log from ld 20

LD 20
REQ: PRT
TYPE: TN
CUST: 0
<cr> until it starts printing lots and lots of data..

Then run this script (excel), importing all the data, and then have a look to check all the FWDS..

Enjoy!!

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