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Old 10-23-2006, 09:28 AM   #1 (permalink)
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CallPilot Issue: Partial Admin Rights

We have a handful of full CallPilot Administrators and they work just fine. But we are having trouble with assigning partial admin rights to people.

When I assign a person with partial admin rights, say to reset mailbox passwords. They get an error (see attachement) every time they log in and every time they perform an admin function.

The description on this error is:
Event Code: 35808
Severity MAJOR

Description User doesn't have access to the requested function.

Impact The requested function will not perform.

Recovery Action Contact your technical support organization. Technical Support Action Programming error or unauthorized call. Contact Product Support.
It is more annoying than anything else. Despite the wording of the error, the person is still able to perform the partial admin functions. The person can still log in and can still reset the passwords but it generates this annoying error window every time. Does anyone know the cause of this?

Any ideas?

SD
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File Type: jpg CALLPILOT_ERROR.JPG (55.4 KB, 12 views)
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Last edited by SD_WILSON; 10-23-2006 at 09:30 AM.
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Old 10-23-2006, 10:43 AM   #2 (permalink)
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Sorry SD, have not seen this one. We have a number of staff with partial admin rights just for that purpose. (CP 2.02)
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Old 10-23-2006, 02:39 PM   #3 (permalink)
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Tried loading all the SU's for callpilot? Might help..
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Old 10-23-2006, 02:53 PM   #4 (permalink)
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Sounds like you may have some corruption in the software.
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Old 10-23-2006, 03:15 PM   #5 (permalink)
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A restart may help it but I always hesitate since I don't like it when help centres tell me to re-boot and see if the problem goes away. Sure, it goes away for a little while then dies again so you have to start looking for the problem all over again
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Old 10-23-2006, 03:24 PM   #6 (permalink)
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PAPA BEAR,
You know the reboot will fix almost anything from a toothache to a case of the dropsies as Granny on the beverly hillbillies would say.

If we got everyone on windows and not all this other stuff we could probably obtain world peace !
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Old 10-23-2006, 03:33 PM   #7 (permalink)
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Quote:
Originally Posted by PHONE_TECH
PAPA BEAR,
You know the reboot will fix almost anything from a toothache to a case of the dropsies as Granny on the beverly hillbillies would say.

If we got everyone on windows and not all this other stuff we could probably obtain world peace !
I bow to your wisdom.
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