tech_anon

Is the DN on the 3904 set on key 0? If not, thiswill cause your problem.

If this is your problem, it depends on what release you are running as to what can be done.

tech_anon

Sorry, I just noticed you said you were running release 25.

If the above is your problem, you should be able to use extended message waiting keys.

ABabbitt

Simmy,
Post the TNB for one of 3904's that is having this problem and the corresponding TNB for the 500 set.

Let's see if we see anything with the set up that might be causing this problem.

AB

simmy

the DN is not on key 0 (as you will see), but if the corresponding 500 set does not exist, the light works fine....?? here are the TNBs.. By the way, the 3904 is acquired by SECC.

TN 025 0 00 13
TYPE 3904
CDEN 8D
CUST 0
FDN 2770
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 21
SCI 0
SSU
LNRS 16
XLST 0
SCPW
CLS CTD FBD WTA LPR PUA MTA FNA HTA ADD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDA CFXA ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 2770
LHK 5
LPK 6
PLEV 02
SPID 1454
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 2526 0 1948
AGN
01 MSB
02 NRD
03 SCR 2948 0 MARP
CPND
NAME Homer Simpson
XPLN 24
DISPLAY_FMT FIRST,LAST
04 SCR 4948 0 MARP
CPND
NAME Homer Simpson
XPLN 24
DISPLAY_FMT FIRST,LAST
05
06
07
08
09
10
11
12
13
14
15
16 MWK 2770
17 TRN
18 AO6
19 CFW 16 2770
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31

and, the 500 -

DES R
TN 027 0 00 07
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 2948 0
CPND
NAME Homer Simpson
XPLN 24
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 21
XLST 0
SCI 0
SCPW
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD PUA MWD RMMD SMWD LPD XHD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
PLEV 02
AACS NO
MLWU_LANG 0
DATE 28 APR 2003

Thanks for the help!

ABabbitt

Simmy,
According to the NTP's (and I'm assuming you've read those. . cause the 3904's are a bit different) you can only put MSB and NRD on keys 8-11. You need to put the primary DN on key 0. Everything I read recommends that. Try that and let us know what happens. Try to read up on these a bit as the 3904's have a few quirky features.

AB

PP

Also your LHK is set to 5 there is no line 5 and your LPK is set to 6 no line 6

tech_anon

simmy,

Read my first post.

The TN's show exactly what I had said, you have an ACD set so the DN that you are trying to light the light for is not key 0.

Message waiting will light the light for key 0 or any other single appearance key on your set.

If your key 4 DN 4948 is a single appearance, make it the notification DN in mail. That will resolve your problem also.

simmy

Thank you all for your replies-

AB- tried changing MSB and NRD to keys 8 and 9, didnt help.. I have read the NTPs.. MSB and NRD do work on keys 1 and 2 regardless of what they say- although I am open to the idea that putting those buttons there may cause weird problems.. but it doesnt look like the case this time.

PP- thanks for pointing that out... made a couple of changes recently, there were appearances on 5 and 6 and forgot to change the LHK and LPK settings... but, not the cause of my problem.

Tech_anon- I had read your first post before.. I guess I didnt understand that what you meant was that BECAUSE the extension appears on 2 sets, the appearance on the 3904 must be on key 0 (I think that is what you are saying?). I thought you meant that no matter what, the appearance had to be on key 0 (that is why I responded in my last post that the light works fine if the analog set does not exist). And, my VM system does not allow me to do that, its not meridian mail..

This is fairly inconsiquential to my problem, but I feel maybe I need to explain why the phone is set up the way it is. I have a 60+ position call center which has 2616 and 3904 sets throughout. The agents that work in this call center tend to move around and log into different sets all of the time- so, I attempt to build all of the sets in the call center to 'look' as similar as possible so when moving from one phone to another, the agent doesnt lose his/her mind (both 2616 and 3904s have keys 0 - 2 ACD buttons, on 2616 keys 8 and 9 are personal DNs on 3904s, 3 and 4 are personal DNs-- makes the buttons at least resemble each other). Unfortunately, putting MSB and NRD buttons on keys 8 and 9 means that I need to show agents how to use the 'shift' button-- I dont know about anyone else on this board, but it has been my experience that most people CAN NOT use the shift button properly and never really unerstand it no matter how many times I train them, so I avoid it whenever possible.

So, sorry for the long post... There is a reason for my button configuration- and since the light works just fine when there is no analog set w/ the same extension, I figured I might be able to keep it.

once the current agent logs out, I will change the ext. assignment to key 0 to see if that works

tech_anon

Once again, message waiting will light for key 0 or any other single appearance on the set. This is the reason it will not light the MW light, it is not a single appearance or key 0.

If you cannot make key 4 the notification DN, read up on extended message waiting keys.