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 04-25-2003, 08:45 AM | #1 (permalink) | ||||||||
| Junior Member 
Location: Philadelphia Rep Power: 7  | eSeminar - IP Telephony - Where are we? This problem has been driving me crazy for some time now....Please help. I have an option 11 with a group of 20 phones and they all have the same rollup number. Here is the problem. A call comes in from the outside world to someone in this group and the caller gets their voice mail, so they hit zero (zero out). The Evil Octel is in another location 10 blocks up the road so the call goes across the T1. Octel now sends it back across the T1 to the rollup number on all of the phones. Now, when someone answers the call, intermittently the diamond next to the rollup number will go out, but the call stays connected, but they cannot put the call on hold or transfer the call. this is driving me nuts...any ideas........  ... :casstet: | ||||||||
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| 04-28-2003, 10:21 AM | #4 (permalink) | ||||||||
| Senior Member   jack has no status.
Location: Chicago -- CENTER OF THE UNIVERSE Rep Power: 12 | Voicemail pager notification (Outcalling Audits?) M, This sounds like a supervision issue. Does this only happen with calls that 0'd out of the evil Octel? I'd verify that all of the Octel Ports are configured the same first. I'd also try and simulate this to see if all of the Octel ports have this or only certain ones, might be able to set up some traces on the Nortel & use the online cdr in the evil Octel. If you can isolate this to certain cards I'd look at the programming in BOTH systems associated with thoose cards and I'd consider reseating the evil octel cards. Of course as I'm sure that your already aware, the evil octel folks will say that teh problem is in the PBX. Good Luck. Jack __________________ Dogs rollover Phones hunt | ||||||||
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