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Old April 21st, 2003   #1 (permalink)
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Hey guys,

I am having a problem with meridian mail voice notification that I am wondering if you could help me with. It seems that when I put in certain pager numbers to be notified of voicemail, the voicemail system has a problem sending the notification. All of the settings are identical to other users that get successful pager notifications including myself. The pager numbers are 800 numbers so it would either be 800, 888, 877, or 866.

There error being printed out is as follows:

* 11011 ADMIN 4/21/03 10:00:36 NODE=1 HWLOC=0-1-4-1-2
DES Restricted Called DN:91877******* Look at Outcalling Audits. 9 Cust=1
[LNTC=OF:7E:214A1433:057D931E]

I am not sure where to find the Outcalling Audits so I am not sure how to debug or fix this problem. Any help would be appreciated.
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Old April 21st, 2003   #2 (permalink)
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MAKE SURE 877 IS IN YOUR RESTRICTION PERMISSION LIST
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Old April 21st, 2003   #3 (permalink)
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I have checked my restrictions/permissions listing and 877 is in the permissions part of that listing. All of the 800 numbers are in there.
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Old April 21st, 2003   #4 (permalink)
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Voicemail pager notification (Outcalling Audits?)
HOW ABOUT ON THE SWITCH SIDE HAS 877 GOT THE SAME RLI AS 800
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Old April 21st, 2003   #5 (permalink)
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I have not had to check that in quite sometime, do you mind giving me the ld and command to check...

Thanks
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Old April 21st, 2003   #6 (permalink)
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LD 90
REQ PRT
CUST 0
TRAN AC1
TYPE NPA or it may be SPN depending on how your switch was programmed.
1800 or 1877 or 1866 or 1855 again depending on your programming

Hope this helos
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Old April 21st, 2003   #7 (permalink)
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I did my check and the only entry that came up was for 877.

NPA 1877
RLI 1
SDRR NONE
ITEI NONE

For all other entries: 1888, 1866, 1800 I got "ESN073".

When I did ERR ESN037 it didn't have any help text on it.
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Old April 21st, 2003   #8 (permalink)
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You might try looking for them as SPN's instead of NPA's.

Jim
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Is this found in the same load as the NPA?
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Old April 21st, 2003   #10 (permalink)
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Voicemail pager notification (Outcalling Audits?)
Read this again (It could be an SPN and not an NPA) the person that programmed this switch may have made them SPN instead of NPA. So if it didn't print as an NPA try SPN.

LD 90
REQ PRT
CUST 0
TRAN AC1
TYPE NPA (or it may be SPN depending on how your switch was programmed.)
1800 or 1877 or 1866 or 1855 again depending on your programming



[Edited on 21/4/2003 by acewarlock]
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