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Old 04-18-2003, 05:59 PM   #1 (permalink)
kjanda
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Currently have a Option 11c PBX. CallPilot voicemail. The Tape drive and backup was not purchased with this solution to save money by the prior admin. My Service Provider(including maintenance) specifies a Tandenberg tape drive that's expensive and requires a special tape. I know Windows NT very good. I installed a HP DLT 4000 Tape drive to the callpilot server and loaded the driver. I can perform a backup with Backup under Administration tools in NT. But when I try to perform a backup from the Callpilot client with the server default Tape Drive it runs for just a little bit (30 seconds) and errors. Also if I try to query the tape drive while in the Backup Manager in Callpilot it gives a error stating the query of the device failed.
Can the HP DLT4000 be used instaed of the Tandenberg Tape drive?
What do I need to do to correct in installation of the HP Tape drive
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Old 04-19-2003, 12:53 AM   #2 (permalink)
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Call Pilot ONLY supports the Tandberg drive. The HP drive will work on the windows nt OS with no problem but Nortel has only set up the interface to work with the tandberg drive. Another thing you can do is when u run a backup have the file sent to a backup server somewhere on your network. that will save you some money
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Old 04-21-2003, 04:31 PM   #3 (permalink)
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OK, I've removed the HP Tape drive from the callpilot server. I've installed another harddrive into the callpilot client machine. What is the convention for backing up the CallPilot to disk. I go to the Backup Devices under System Administration. I add the new device. Is there special significance to the name and path. I know the type is disk. I added a disk device and it gives a message that the scheduled job failed. Does the disk have to be formatted a specific way. FAT vs NTFS? What have I done wrong this time?

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