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Old 04-08-2003, 06:01 PM   #1 (permalink)
LittleGremlin
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DMI table. Unable to add another one
I have two sets in one of my remote offices, they have 2616 sets running on an Opt 11C.

Problem: They call into a conference bridge, when ready to disconnect from the conference bridge they simply hang up their phoneset. The phoneset will not release and to get the set back I have to disable/enable the set.

When I stat the TN, it appears busy.

One of the persons said that this also occurred when trying to disconnect from Call Pilot.

I called out our maintenance provider to investigate, he responded that it was internal to the set/PBX?
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Old 04-08-2003, 06:58 PM   #2 (permalink)
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ACD and Call Pilot
MAKE SURE THAT IN YOUR RDB FOR THE TRUNKS GOING TO THE MAIN SWITCH NEDC AND FEDC ARE SET TO ETH. IF THEY ARE THERE SHOULD BE NO WAY THE PHONES SHOULD NOT DISCONNECT
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Old 04-08-2003, 07:30 PM   #3 (permalink)
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The route is on a Megalink circuit, I did a print out and NEDC and FEDC did not appear.
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Old 04-08-2003, 07:45 PM   #4 (permalink)
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Cannot release phone
What system are the M2616 sets on? Where is the conference bridge they are using? What are the physical connections between the pieces?
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