datadump

does this happen to the SAME ext.'s all the time??

and have you checked phones or consoles w/ MIK key??

John_In_Dakota

Make sure someone does not have a key that will light a message waiting light on someones phones and is having a good ole time with you.

It's a MIK key. When this is programed the person will press the key once, then enter in an extension, then press it again and a message light is turned on at the extension they dialed. There is also a message cancel key, MCK. If you have some grumpy people it's fun to light their light and then turn it off real fast.

__________________
Fellas', I need more Cow Bell!

MemphisMama

It is happening to the same extensions every day at the same time! It happens around 8 AM and then around 12 PM again. I am the only one who even knows how to login to the phone system so I really doubt that anyone has setup an MIK key. That was a new one for me- never heard of that. But, it is happening to about 8 people. Some of which are the big bosses around here! Any thoughts? Like I said before, this all started after a power outage last weekend....

Thanks for responding!

MemphisMama

I am getting VAS008 and AUD370- do you think these messages could be a problem? I can't remember if I see them all the time or not! I think I do, but can't remember now. Thanks!

AUD370: Data base of server {VAS ID (mine says 1 for the ID)} cannot be audited. The command and status link to the server is disabled. {VAS ID} Note: parameters in decimal.

thanks!

MemphisMama

I looked in my CallPilot event logs and have the following- this was after I did a reboot? Does this mean anything to someone out there?

Thursday, June 29, 2006 452 PM 40592 Alarm Set Critical Fault Management Service [CTMS Server] Event from [] , Event: ID=25, Description: Dialogic Event Management system initialisation failed. This means that one of the necessary stages of the startup of the CT Server has failed. The CT Server will not start. You should try again to start the CT Server. If that fails. contact Dialogic Tech Support. .

John_In_Dakota

Are the same 8 people in a distribution list from voice mail?

__________________
Fellas', I need more Cow Bell!

MemphisMama

No, they aren't in a distribution list together. But, thanks!

I found some more log information from my CallPilot while I was rebooting at 430 yesterday. I thought number 4 was interesting.

1 Thursday, June 29, 2006 4:34:10 PM 40599 Minor Fault Management Service [TNW-CALLPILOT] Fault Manager cannot display messages on Hex Display. rc = 65535.
2 Thursday, June 29, 2006 4:34:11 PM 35462 Major Fault Management Service [TNW-CALLPILOT] I/O request failure. CSysServer:isplayGroupCreate () ***** ERROR IOCTL request failed. Win32 Error: [31]
3 Thursday, June 29, 2006 4:34:11 PM 40599 Minor Fault Management Service [TNW-CALLPILOT] Fault Manager cannot display messages on Hex Display. rc = 35462.
4 Thursday, June 29, 2006 4:34:54 PM 41555 Major System Manager Service [0] Cannot open process associated with service CallPilot MWI Service, rc=87. 5 Thursday, June 29, 2006 414 PM 36785 Minor Blue Call Router [] Invalid Group event. CT_err=23069783, [DN] [], [ChanID] [0], EventID=700405, CT Command=
6 Thursday, June 29, 2006 445 PM 44514 Minor CCr Service [NBCCr] Error obtaining TAPI LINE Device information. err=8000000C. LINE=0. API=lineGetDevCaps
7 Thursday, June 29, 2006 459 PM 60906 Major Access Protocol Emulator [0] Failed to make TCP network connection, rc = 0
8 Thursday, June 29, 2006 452 PM 40592 Critical Fault Management Service [CTMS Server] Event from [] , Event: ID=25, Description: Dialogic Event Management system initialisation failed. This means that one of the necessary stages of the startup of the CT Server has failed. The CT Server will not start. You should try again to start the CT Server. If that fails. contact Dialogic Tech Support. .
9 Friday, June 30, 2006 1045 AM 55701 Minor AppBuilder BRM [9,] Unexpected value received. AppID = MS1702$Case_Admin. ABMenu$GetKey:A

datadump

did you migrate this from Meridian Mail????? if yes when??

MemphisMama

I did. In February. We probably have not rebooted the system since then either.