ACD issues - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

myetman · 04-08-2003, 12:37 PM

Hi, it seems the ACD que is a very misunderstood beast! I have a que, see below for config, I want to allow it over flow to a DID. The senario is for BCP. In an emergency our company may be forced to move some of our staff to a remote location and I would like to send them some calls. Question I have can I only over flow to an ACD que, and if so does it need a special setup, or can I over flow to a DID?

Thanks in advance.

TYPE ACD
CUST 0
ACDN 4357
MWC NO
DSAC NO
MAXP 50
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 11
FRT 2
SRRT 11
SRT 30
NRRT
FROA NO
NCFW 6600
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL YES
CWLF 2
CWLW 3
BYTH 0
OVTH 2047
TOFT 2
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
HOML NO
RDNA NO
ACNT 999
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100

Mark

mrmike · 04-08-2003, 03:56 PM

"The senario is for BCP"

What is BCP?
I dont think you are going to have much luck with this one.
It should be done with network acd. Which is a feature package
on pbx's and requires PRI between them.

myetman · 04-08-2003, 06:14 PM

MrMike, BCP is Business Continuety plan. incase of a disaster you company can still do business.

What is I overflow to a ACD que on the same system that is NCFW (no agents) to a external DID?

How do I over flow the que?

Thanks.

m.

depearce · 04-09-2003, 11:22 AM

myte- Forget Overflow. you can't get out of the system nor ovfl to an unavailable queue ( NCFW).

Use the IFDN (interflow).

1. set ifdn to did number, ( do not use nars/bars code, use ACOD for simplicity)
2. set thresholds.
3. Either use AENI ( Auto interflow) or Manual. Depends on curcumstances.

The remote site should be set up as a DID Queue.

Or you could just send the calls to your home phone. :laugh:

Let me know if you need anything more on this.

Luck

myetman · 05-14-2003, 05:21 PM

depearce, Interflow was ticket.

Thanks.

Mark.

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