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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: before, operator, queueing |
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 June 14th, 2006 | #1 (permalink) | ||||||||
| Junior Member 
Rep Power: 0  Gender:  Country:  | queueing BEFORE operator Is there a possibility to have a form of queue before calls get to the operatorconsole? I've got a customer who'ld like the operator perform not only as operator but also give information. So the lenght of the calls differs very much. From a simple answer listen and transfer call (approx. 30 sec. ) to a more complex question that takes 2 to 3 minutes to answer. And during queueing we would like to hear a Voice announcement : all employees are currently busy please hold the line... I know this sounds like acd, but i need the operatorconsole, because i still would like to use the camp-on function... thx in advance Eric BTW : Meridian 11c software 25fx | ||||||||
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| June 15th, 2006 | #6 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Gender: Country: | Wherewolf, Situation is: mainnumber calls are taken on operatorconsole and without answering transferred to ACD queue with ran : in the acd only 1 agent logged in. agent ext = 3904 couldn't find the option camp on station on that phone !!!! Where is that feature I'm new on this (use to work with other pabx's where there was the pos. to camp-on from an extension) HELP Thanks Eric | ||||||||
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| June 15th, 2006 | #7 (permalink) | ||||||||
| Senior Member  WhereWolf is sober (maybe....)
Location: Oregon Rep Power: 6 Gender: Country:  | OK...you lost me. You indicated you wanted to keep the console in order to perform camp-on, because camp-on is only available from the console. If you use "camp-on,station" and CONFIGURE properly, you can perform camp-on,station from any extension, not just the console. Therefore, you can get rid of the console, use an ACD-Q with RAN to answer calls, route to the agent as available, and any extension can perform camp-on, station. All camp-on features have the limit of only one call camped at a time. Call forwarding ALL, CF Busy, Call Waiting, and Hunting all take priority over Camp-on, so they must be removed for the extensions to be camped-on to. This can all be looked up in the NTP - Features and Services Guide under Camp-on, Camp-on Forced, and Camp-on Station.  Wherewolf | ||||||||
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