2250 Ring-No-Answer - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

***hsantos*** · 06-13-2006, 04:11 PM

If I dial 0... and the receptionist doesnt answer... the call rings forever...

How can I divert the call after x rings to voicemail?
Also if you have any other recommendations about my config...
feel free to share!

Thanks
Helder

Here my 2250 setup:

TN 017 0 00 14
TYPE 2250
CDEN 8D
CUST 0
SGRP 0
SETN 017 0 00 15
ANUM 01
IADN
ALPD NO
SSU 0000
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 01
KEY 00 BVR
KEY 01 BIN
KEY 02 MDT
KEY 03 MTM
KEY 04 ADL 97397977
KEY 05 ADL 95147694539
KEY 06 ADL 95143309332
KEY 07 SSC 0000
KEY 08 DPS
KEY 09 EES
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19

TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNI IC1 XTG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 0
NCOS 1
CWUP YES
CWCL 2 4
CWTM 6 18
CWBZ YES YES
EFLL 0
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 R000 LD0
ICI 01
ICI 02
ICI 03
ICI 04
ICI 05 DL0
ICI 06
ICI 07
ICI 08

datadump · 06-13-2006, 05:01 PM

if your operator doesn't answer .......fire her!!! you can't hunt or fna a call once it's on the console

all she needs is to go into "nights" before she leaves

***hsantos*** · 06-13-2006, 05:15 PM

She sometimes forgets to answer...

So there is no way to prevent that????

***John_In_Dakota*** · 06-13-2006, 05:24 PM

Quote:

Originally Posted by hsantos

She sometimes forgets to answer...

So there is no way to prevent that????

Sure...hire a new receptionist! Put a note on or near the counsel that says to stick the counsel in night modes when she leaves her desk.

TomasSouth · 06-14-2006, 06:34 AM

No, don't fire her...

Use AODN in ATT_DATA. There you will define the alternative extension where calls will go, which can be controlled by ATIM or AQTT.

tech_anon1 · 06-15-2006, 12:42 AM

Read up on AAA, (Attendant Alternative Answering).

When a call is presented to an idle loop key on the attendant console, the
following occurs:
1. The system checks the attendant for AAA eligibility by checking for the
AAA timer. The AAA timer activates the AAA feature.
2. When the timer expires, the unanswered call is forwarded to the
Attendant Alternative Answering DN (AAA DN) defined for an
individual attendant. Calls forwarded to the AAA DN are subject to the
individual telephone’s features, independent of the attendant. It is
possible that the DN rung is not be the AAA DN.
3. After the alternate telephone has been reached, the attendant console
releases the call.
4. If call termination is unsuccessful at the AAA DN, an error message is
generated that explains the problem:
— If the error is because of an invalid AAA DN or tenant-to-tenant
access denied condition, the call remains on the idle loop key for the
attendant, and the AAA timer is not started again.
— For all other errors, the call remains on the attendant loop key and
the AAA timer is restarted. The sequence is repeated until the call is
answered at the console, disconnected by the caller, or terminated at
the AAA DN.

***hsantos*** · 07-10-2006, 11:45 AM

It tried the AODN on the ATT_DATA... and it still ring forever at the attendant console....

Is there a trigger I need to set to activate the AODN??

Thanks

datadump · 07-10-2006, 12:55 PM

ya, AODN only works when the ATTN is on another call....not on her break.

How about a Flashing Sign.....

""""put console in nights before you pee or your Fired!!!!!!!

***hsantos*** · 07-10-2006, 04:59 PM

The issue is this new attendant is spending too much time at the photocopier room and she doesnt hear her phone. So im trying to figure out a way to minimize this.

Right now, not able to use the AODN and the calls are not going to a voice mail.

Thanks

TomasSouth · 07-10-2006, 05:31 PM

Quote:

Originally Posted by hsantos

It tried the AODN on the ATT_DATA... and it still ring forever at the attendant console....

Is there a trigger I need to set to activate the AODN??

Thanks

What is the value of ATIM or AQTT in LD 15?

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