Turning Off a Call Pilot System prompt. - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

**rixride** · 06-13-2006, 10:32 AM

How do I turn off Call Pilot announcing the mailbox number?

I have symposium pointed to a mailbox so when someone calls in on an 800 # and gets tranferred to the queue if no one is logged in it says "Mailbox xxxx" then it gives the mailbox recording.

How/Where do I turn off it giving the mailbox number.

Thanks!

***John_In_Dakota*** · 06-13-2006, 11:00 AM

Are greetings: Internal, External and Personal Verification recorded?

**rixride** · 06-13-2006, 12:01 PM

Hey John,

Here is the deal, I am migrating a menu from Meridian Mail to Call Pilot.

In Symposium it was set up like:
GIVE IVR XXXXX (Old Voicemail)
The new one I set up a script variable:
GIVE IVR XXXXX (New Call Pilot DN) with Treatment ABC_Treatment1
and treatment sends the Queue number. 5555

If they are not logged in it should go right into Voicemail like an express message for 5555. But its doing the announcing thing then sending them on over. "Mailbox 5555" then the message. I don't believe the greetings are recorded but is their a way to turn it off so it doesn't announce the mailbox or go right to the greeting? It worked in Meridian Mail so I think there is a configuration issue somewhere.

Also I created a SDN 5555 which goes to a menu that just points 5555 to express message 5555 and I am thinking that has something to do with it.

I thought if I put the mailbox number in script variables Treatment it woudl send it to CP and Call Pilot would know it was a mailbox and send it right into the box. Isn't that how it is suppose to work?

***John_In_Dakota*** · 06-13-2006, 12:11 PM

Can you create a variable like Night_Service_gv that sends the caller to a phantom DN 5555 that DCFW to CP ####, and in CP create SDN 5555 that express MSG to the mailbox in question? Record all the greetings for the mailbox in question and see if that fixes it.

**rixride** · 06-13-2006, 12:47 PM

That is the work around I have set up now, all but the recording of the greetings. I just thought I was missing something somewhere, I will go back through what you suggest and make sure I got it right.

Thanks,
Rick.

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