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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: answer, genesys, ird, pbx, ring |
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 06-07-2006, 11:13 AM | #1 (permalink) | ||||||||
| Junior Member   hsantos has no status.
Location: Montreal, Canada Rep Power: 6  Gender:  Country:  |  Ring No Answer PBX and Genesys IRD Im trying to fix a Ring No Answer situation in a small call center that uses Genesys IRD. Anyone knows if there a specific configuration to be done on the 2616 to enable that? Here the situation: Call is presented to IRD IRD send the call to Agent Phone If agent doesnt answer call sent using FNA to a CDN controled by IRD IRD tries to send call to Centralized Voice Mail. Call is always answered on the Personal Agent voice mail instead of the Centralised VoiceMail. Any ideas?? Thanks __________________ Helder Montreal, QC | ||||||||
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| 06-08-2006, 11:29 AM | #2 (permalink) | ||||||||
| Junior Member   thedude has no status.
Location: In the sticks Rep Power: 5 Country:  | Your real fix is geting rid of that polish IRD. The 2 don't play well. When the call is presented to the agents set is it going to a Q or a PDN ? Are you using a custom Polish agent desktop. Your real answer is turn on auto answer in the polish agent desktop if you are using it. And I would turn it on in the Q. | ||||||||
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