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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: call, disabling, notification, pilot, remote |
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 06-01-2006, 12:13 PM | #1 (permalink) | ||||||||
| Moderator 
Location: In a Galaxy far, far away... [a.k.a. Tiverton, Ontario (CANADA)] Rep Power: 8  | Call Pilot Disabling Remote Notification We have replaced Meridian Mail with CallPilot over a year ago now and for the most part things work well. There is one lingering and inconsistent problem that keeps surfacing and it is causing management some woes. Our system keeps disabling Remote Notification on various mailboxes with the message 'RN Disabled - Invalid Notification Target'. Normally this means that the mailbox user has input an invalid RN number but this is never the case. Remote Notification is set up, it is tested and notification is going to the pagers, the user uses it fine for a day, a week, a month and then... whamo, CallPilot disables remote notification with the message 'RN Disabled - Invalid Notification Target'. We re-enable it, it works fine until one day out of the blue it disables again. Now, I am not talking about only one mailbox. I am talking all Remote Notification users. And there seems to be no rhyme or reason to the timing. One day nobody is disabled, some days only one, other days we get umpteen. Why this is causing management such a headache is that some mailboxes are used for after-hours critical contacts and they rely on the Remote Notification in Call Pilot to activate a pager or pagers. Several time RN has become disable and nobody knew because they don't regularily manually check for messages on the critical after-hours voice-mailboxes. Has anyone ever had a similar problem? Anyone have any ideas where to begin looking for the problem? We have tweaked all the "Retry Limits and Frequency" setting and maxing them out has no effect. Help!  SD __________________ Life is far too important to be taken seriously! | ||||||||
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| 06-01-2006, 01:29 PM | #3 (permalink) | ||||||||
| Moderator
Location: In a Galaxy far, far away... [a.k.a. Tiverton, Ontario (CANADA)] Rep Power: 8 | The Success Criteria are set for Login and that is kind of critical because we have a large site with lots of steel and concrete and the fact that Call Pilot called the pager does not always mean that the pager got the message. But it does not disable based on too many attempts it specifically says "Invalid Notification Target". SD __________________ Life is far too important to be taken seriously! | ||||||||
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| 06-01-2006, 01:54 PM | #4 (permalink) |
| Senior Member  | I think that when the retry limit is reached, that it disables the RN and that's the system message that you get. It assumes the number is invailid because there was no successful login to retrieve the message. Here is a quote from the book: """ Retry Limit Before RN Stopped Remote notification capability is disabled whenever the retry limit is reached before the mailbox owner logs on to the mailbox and retrieves messages. The following is considered one retry repeat: The system attempts to notify a mailbox owner, but the calls are not answered. The system stops trying to notify when the No answer limit has been reached. If another new message is left for the mailbox owner and retry attempts are again exhausted, this is counted as the second retry repeat. This process continues until the maximum number of retry repeats is reached, at which time the system stops notifying the user of new messages. Remote notification is re-enabled when the user logs on to the mailbox. """ I don't know why it works sometimes and not others....are there any after hours dialing restrictions that would prevent proper outbound dialing? Other poss are: 1. are there the proper number of pauses to wait for the paging company to accept digits? If callpilot thinks that there is dead-air, it's going to pause for the "Answered" limit. If another message comes in during the wait interval, it will try again, and possibly count it as another failure until the RN retry limit is reached. |
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| 06-01-2006, 06:46 PM | #5 (permalink) | |||||||||
| Senior Member 
Location: 3498.51 miles from Tiverton, Ontario (CANADA) Rep Power: 16 | Quote:
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| 06-06-2006, 09:32 AM | #6 (permalink) | ||||||||
| Moderator
Location: In a Galaxy far, far away... [a.k.a. Tiverton, Ontario (CANADA)] Rep Power: 8 | Somehow Slag, I think my problem is more in line with what you have described. I have spent months tweaking and changing every parameter under the sun with absolutely no effect. Nothing I do increases or decreases the frequency of this particular form of RN disabling. It is definitely some kind of problem between CallPilot and the PBX.... but for the life of me I can't figure out what it might be.  SD   __________________ Life is far too important to be taken seriously! | ||||||||
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| 06-06-2006, 09:52 AM | #7 (permalink) | ||||||||
| Moderator 
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12 | Are you calling a SkyTel pager? If so remove * from callback number separator field, in Remote Notification Administration from tools menu. Skytel interprets * as cancel __________________ Fellas', I need more Cow Bell! | ||||||||
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