telecom116

Sounds like a telco problem to me. If you can produce failure calls, you may want to use TRAC to confirm that the calls are not limited to a particular outgoing route (ie, your outgoing cell calls and local POTS calls are on different routes and/or different cards in the PBX).

DREaton3162

How would the PBX know if the number was ringing on a land line or someone's cell phone? The TRAC feature sounds useful - but it will take me a few minutes to research how to use it.

PP

All Local Calls No Matter Cell Or Land Line Go Out The Same Route

Rachelle

But once the call hits the overall network, the telco controls the final delivery to a Land line or to a cell phone. This could be a translations error at the telco.

rlc

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tenntech

There could be a Bellsouth issue but if it all landline and no cell phone I would think that other customers would be having the problem and should be cleared up soon.
you could trac a call to a cell and then track a call to a landline
go to LD 80 and to track by DN you would put in

trac 0 xxxx

0 = customer number
xxxx = dn your using
hit enter after call is established and it will tell you the route info among other things, if they use the same route then you are looking at a telco issue
good luck

TomasSouth

There is also a chance that the problem is only on your company like in a case that the only busted hardware is the E1 card that connects to your PABX from Bellsouth, and not the hardware going to other client of that telco.

You can also find proof that is it on your PABX or not if you have another piece of card and replace the current one. Notice if the problem is still there or no more.