c.dwyer

Hey Everyone

I have a user that has a Meridian 3905 ACD phone.

No matter what we do we are unable to get this phone to ring when she is logged into the queue. Wither the headset button is up or down on the amplifier, or the headset button is turned off or on, on the phone, if she is logged in to the queue, calls will automatically be answered by the phone and it will not ring on her ACD queue line.

I have the feeling that the PABX has her phone programmed for the Meridian 3904 handset and not the 3905.

If this is correct would be experience the problems above? And can someone confirm that the Meridian 3905 ACD phones can ring on an ACD/queue call?

If someone is logged in at a M2216 ACD Set onto the same queue, with the headset button up on the amplifier the phone will ring.
Because of this I believe is something more to do with the phone and not the queue settings.

Unfortunately we don’t have access to MTE at this stage to check the settings in the PABX.

If any one has any info to assist with this problem it would be greatly appreciated.