RMWK Keys suddenly stop working on one set - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Rachelle · 05-09-2006, 03:30 PM

I have a 2616 that is dedicated to RMWK keys. Yesterday, around noon, this set just stopped monitoring those mail boxes. If they hit the key twice, which should engage, they hear a fast busy and the display shows INVALID CONDITION.

The TN for the set shows the keys unchanged and programming as it has always been. There are no error messages in the PBX or in Voice Mail when these keys are pressed. I can IDU the set and make and receive calls from the set's key 0.

Where am I going wrong? What would cause this to just stop working?

rlc

jack · 05-09-2006, 04:12 PM

Have you tried swaping the set?

Rachelle · 05-11-2006, 08:38 AM

They swapped the set. I disabled and re-enabled the set. When they push the button once, it shows the number last monitored. When they push the button the second time they get a fast busy. The monitored number is a valid mail box. I just outed and rebuilt it and I am waiting for them to call me an tell me if that cleared it up. I did reuse the same TN but, I don't think that the TN is the root of this oddness.

Any other ideas?

rlc

Rachelle · 05-11-2006, 04:20 PM

Why can't I get this to work?????????

I outed and rebuilt on the same TN..... doesn't work.
I outed and rebuilt on a new TN.......... doesn't work.

This same configuration is up and running at this site on another phone. I just don't see how it is working and then it just stops in the middle of a day. I am almost to the point of attempting a remote INI of the PBX.

Anyone????????????????

rlc

Rachelle · 05-12-2006, 08:43 AM

I performed a remote SysLoad and this had no impact. Still getting the fast busy on this set.

Help PLEASE.................

rlc

Java_Bob · 05-12-2006, 08:52 AM

are you seeing any bug messages about keys or such in your history logs??

Rachelle · 05-12-2006, 01:13 PM

There are no errors of any kind. What I did today, on top of what I have already listed, seems to have restarted the service.

Today, I changed the CLS of the phantom DNs from RMMA to RMMO. In doing that the phantoms TNB then showed the RMTN as finally being blank. I had the user then reactive each key. This populated the RMTN portion the TNB with the correct TN and the service was back on line.

So, they are working but, I still don't know why they ever stopped.

rlc

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
CICS 7.0 Male voice only, static on T7316	grover	BCM and Norstar	2	03-21-2006 01:55 AM
STOP WORKING!!! [RANT]	slagburn	Off Topic - Humor/Jokes	17	12-13-2004 12:19 PM
Observe stop working....	Itprof974	Meridian Systems	3	04-15-2004 01:21 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)