ACD Transfer Problem - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

reggie · 05-03-2006, 10:22 AM

Hi all,

I am new to PBXInfo, to this forum, and to Nortel Meridian Systems in general. My education so far has been searching books and now reading threads. Anyway, my problem is this...

I have an ACDN which is currently used to transfer callers to an external number. The ACD was set up before I came here and the NCFW is set to call the external number. The number is preceded by 3 digits that must be an access code of some type. If I remove those 3 digits and replace with a 9 the outside caller gets a fast busy. However, any extension on the PBX will be connected to the external number when they dial the ACDN. BUT, if I remove the 9 and put back the 3 digits the situation is reversed. The outside caller is redirected to the external number but any extension on the PBX gets a fast busy.

I would like to fix this so that any external or internal caller will be redirected to this number and no one receives a fast busy signal.

Any help would be greatly appreciated.

Thanks much,

reggie

jack · 05-03-2006, 10:30 AM

Welcome to the board.

Do a search on call forward external, this has been covered many times.

My hunch is your CDB needs to be changed from CFO to CFF

***John_In_Dakota*** · 05-03-2006, 10:32 AM

Welcome to the board.
Can you post the ACD your having issues with?
LD 23
prt
cust (your customer number)
ACDN (the acd with issues)

Post back with the ACD.

John

slagburn · 05-03-2006, 10:32 AM

Might be easier / safer to use a CDP DSC (distant steering code) to accomplish this istead of a NCFW ACD queue and unlocking certain safeguards to make it work both ways.

Nortellian · 05-03-2006, 10:59 AM

you could also try a phantom tn with dcfw but i would look at changing cfo to cff in the cdb as jack pointed out

reggie · 05-03-2006, 12:01 PM

Changing the CFO to CFF. I assume that is in LD 15 and changing the RDR_DATA?

reggie

reggie · 05-03-2006, 04:50 PM

Changing OPT in RDR_DATA from CFO to CFF didn't fix the problem. But I found some good info in the post "Meridian Crash Course Programming Guide" by Java Bob. I learned something about printing route numbers and found the prefix used in the NCFW. The RCLS=EXT so maybe I'm headed in the proper direction (I hope!).

For the time being I've created a second ACDN that will forward to the same number for Internal callers as the other ACDN does for External callers.

If anyone has other ideas I would be only to happy to hear them.

John_In_Dakota asked for the ACD info. I replaced the NCFW acutal number with x's if that's ok.

REQ PRT
TYPE ACD
CUST 0
ACDN 6730
TYPE ACD
CUST 0
ACDN 6730
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW xxxxxxxxxxxx
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0

Thanks again,

reggie

mark@stjoes · 05-04-2006, 07:53 AM

sounds to me like the first ACD that is preceded with 3 digits is the number preceded with a trunk access code. I would recomend what slag said that way it will work for both internal and external callers.

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