CDN following caller to voice mail? - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

***John_In_Dakota*** · 05-01-2006, 04:02 PM

A customer calls in on one of toll free number. The agent does not no were to send caller so they send caller to the front desk. Front desk person then transfers the caller to the correct extension but when RNA at the ext caller gets a messages "the person at #### does not subscribe to this service..." then they get transfered back to the front desk. The number #### is the CDN of the toll free number the caller called in on.

How can I prevent the CDN from following the caller? What if the front desk person transfered the call to an open extension at her desk then transfered the caller to the correct extension?

mark@stjoes · 05-04-2006, 08:46 AM

Sorry John but VM always looks at originally dialed digits. If this agent is the only person who answers calls for this 800 number you could put the DINIS digits for the 800 number in the agents mail box.

pdulfo · 05-04-2006, 09:47 AM

What level are you on. In 4.5 thers is a CMB prompt in ld23 for the CDN that controls the call either going to the VM of the CDN or agent. I beleive it is Yes for CDN.

***John_In_Dakota*** · 05-04-2006, 02:37 PM

Quote:

Originally Posted by mark@stjoes

Sorry John but VM always looks at originally dialed digits. If this agent is the only person who answers calls for this 800 number you could put the DINIS digits for the 800 number in the agents mail box.

This was the case. I added the CDN into the mailbox and I was able to leave a message at that time.

**Chas2002** · 05-04-2006, 09:58 PM

Yep - This is on my Nortel wish list (I've mentioned it before

).

I'd like to see what I call a 'Scrubber' program/LD - that allows the administrator to remove to original dialed number and replace it with the internal dialed/re-directed number. Would just make interacting with VM apps so much easier.

My problem 'was' that I ran into different dialed digit lenght violations that Voice Mail didn't understand and I wanted to keep my number convention uniform.

I worked on a program a bit, thought I was getting somewhere with the SFA feature, but had to give it up in the end.

If anyone thinks of a way to do this (even in theory) - pass it on....

Chas2002

***John_In_Dakota*** · 05-05-2006, 09:27 AM

Quote:

Originally Posted by Chas2002

Yep - This is on my Nortel wish list (I've mentioned it before

).

I'd like to see what I call a 'Scrubber' program/LD - that allows the administrator to remove to original dialed number and replace it with the internal dialed/re-directed number. Would just make interacting with VM apps so much easier.

My problem 'was' that I ran into different dialed digit lenght violations that Voice Mail didn't understand and I wanted to keep my number convention uniform.

I worked on a program a bit, thought I was getting somewhere with the SFA feature, but had to give it up in the end.

If anyone thinks of a way to do this (even in theory) - pass it on....

Chas2002

I thought if a caller called in on a toll free number and ask's for the front desk, could the front desk person then transfer the caller to another phone next to the counsel and then transfer the caller to the place they need to go.

**Chas2002** · 05-06-2006, 10:46 PM

Sure, but isn't it true that even with all the transfers that if the call encounters a No Answer situation that it will revert to the originally dialed number?

Chas2002

***John_In_Dakota*** · 05-07-2006, 01:38 PM

Quote:

Originally Posted by Chas2002

Sure, but isn't it true that even with all the transfers that if the call encounters a No Answer situation that it will revert to the originally dialed number?

Chas2002

True. There needs to be a fix to that because we get a lot of calls coming in on toll free numbers. I'd almost have to enter in the DNIS on every mailbox, thats over 800! YIKES!

**Chas2002** · 05-07-2006, 05:08 PM

Yes, that's my situation as well.

TomasSouth · 05-08-2006, 03:52 AM

Quote:

Originally Posted by John_In_Dakota

A customer calls in on one of toll free number. The agent does not no were to send caller so they send caller to the front desk. Front desk person then transfers the caller to the correct extension but when RNA at the ext caller gets a messages "the person at #### does not subscribe to this service..." then they get transfered back to the front desk. The number #### is the CDN of the toll free number the caller called in on.

How can I prevent the CDN from following the caller? What if the front desk person transfered the call to an open extension at her desk then transfered the caller to the correct extension?

Until now, like the others here, I haven't found how to prevent it. But why don't you try to play around, create an application using that CDN as the SDN (for callpilot) or VSDN (for mmail), then under that re-route the caller to either your operator or to the person duly assigned to answer such calls.

If you can't beat them....

join them....

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