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Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications

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Old 04-27-2006, 10:50 AM   #1 (permalink)
Alison
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Call Recording on IP
Can anyone recommend a vendor product to record voice calls from IP sets?
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Old 04-27-2006, 11:24 AM   #2 (permalink)
gwebster
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Ask your vendor for information on Nortel Contact Recording.
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Old 05-02-2006, 09:07 AM   #3 (permalink)
JA
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Witness IP contact store...its a best one we are using in our several clients side
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Old 05-03-2006, 08:27 AM   #4 (permalink)
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There is a TALC/IDVR card that can do recording now for IP sets. Not sure the exact product code.
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Old 05-03-2006, 10:51 AM   #5 (permalink)
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We use NICE perform / NICE universe. It all depends if you want just call recording or other add ons (voice recognition for tone of a persons voice or key word search, call evaluation, screen capture etc.)
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