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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: acd, forwarding |
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 03-26-2003, 10:17 AM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  | Creating User IDs/Passwords in the 61C I have an 800 number that currently goes to a certain ACD queue. I need to change it to go to a different ACD queue. I'm sure this is a fairly simple change, just never had to do it before. Thanks in advance. | ||||||||
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| 03-26-2003, 10:38 AM | #2 (permalink) | ||||||||
| Senior Member   telecomatt has no status.
Location: New York New York Rep Power: 6 Gender:  Country:  | Schematic Diagram for Meridian 1 Analog Message Waiting Line Well, yes and no. it all depends on a few things. Are you using symposium? How many other acd queues do you have? but in the mean time.. Go into LD 49 REQ: PRT TYPE: IFC CUST: 0 IFC: <enter> OR REQ: PRT TYPE: IDC CUST:0 IDC: <enter> if you get a sch code after you put the type in.. means there is nothing programmed FYI: LD 49 is for icoming digit conversion. Telco sends a 3 or 4 digit DNIS which you can manipluate in LD 49 and have it point to any DN you want. Once you can answer the above question i will be able to further help you __________________ Excuse me Sir. Would you be interested in buying a Cable stretcher or perhaps I could sell you a box of dialtone!! | ||||||||
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| 03-26-2003, 10:50 AM | #3 (permalink) | ||||||||
| Junior Member
Rep Power: 0 | Calls going to voicemail - Set doesn't ring We have atleast 5 ACD queues (sorry don't know exact number just starting on the phone stuff here and not getting much help) and as for as i know we do not use symposium. PS i tried doing as you said in ld 49 but it wouldn't accept cust equal to 0 for anything else for the matter. | ||||||||
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| 03-26-2003, 11:18 AM | #4 (permalink) | ||||||||
| Junior Member 
Rep Power: 6 | Calls going to voicemail - Set doesn't ring Swish- Most call centers use Call Manger provided by their vendor. I.e. MCI. ATT etc. The 800 DNIS must be changed in order to change the targeted queue. The 800 number dialed by the customer may not be the same 800# arriving on your PBX. That is, if it is going through an EVS platform. It would be best to know this in advance. | ||||||||
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