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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: overflow, timed |
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Rep Power: 0 ![]() | I have Nortel Meridan 1 v.25 with merdian mail and option 11. I'm new to the system and want to program and ACD # 555 to to roll over to an outside line after 180 seconds of being on hold. To do this I tranfered a second DN # 556 over to an outside #. To do this I programed the TOFT to 180, the IFDN to ext 556 and made AENI to YES. What I seem to get is a overflow based on the OVTH. I get call to overflow on the number of people in the Q and not based off time. If the OVTH is set to three I get 3 calls in the Q and all others get directed over to the overflow. The original calls stay on hold in Q indefenitely. I don't know what I'm missing. TYPE ACD CUST 0 ACDN 555 DSAC NO MAXP 10 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA YES FRRT 7 FRT 6 SRRT 8 SRT 10 NRRT FROA NO NCFW 565 FNCF NO FORC NO RTQT 0 SPCP NO OBTN NO RAO NO CWTH 1 NCWL YES CWLF 2 CWLW 3 BYTH 0 OVTH 3 TOFT 180 HPQ NO OCN NO OVDN IFDN 556 BUSY BSY BSY SRC BSY AENI YES OVBU LNK LNK LNK LNK EMRT MURT 9 RTPC NO RAGT 4 DURT 30 RSND 4 FCTH 20 CRQS 100 IVR NO Does anyone see anything I am missing? I can post the programing for ext 556 also if you need it, but it seems to be working will the overflow I'm getting. | ||||||||
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