How do I change calls being diverted to console? - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

depearce · 03-25-2003, 08:03 AM

At one of our call centers, they have an Attendant Console.
DiD's that are not active numbers are being sent to the attendant.
Where do I change this? I've looked in Ld 14,15 and 16. Can't seem to
locate it.

Thanks in advance.

sampicolo · 03-25-2003, 08:26 AM

Verify in the INT block on LD 15.

The DID call are programed on the 4th collum:

CTVN (OVF OVF OVF ATN) - Call To Vacant Number (The ATN must be changed to OVF).
If yuo use a E1 with MFC protocol, you need program the:
MFVN (OVF OVF OVF ATN) - MFC Call to Vacant Number.

Try this, if don´t work tell me please.

depearce · 03-25-2003, 08:50 AM

sampi- CVNT = Bsy Bsy Bsy Bsy. Still all non active Did's going to Attendant Console.

sampicolo · 03-25-2003, 09:26 AM

Did you use IDC (LD 49)?
The only way that i know to send call to a vacant numbers to ATT is in INT on LD 15.
Wait new replies.

acewarlock · 03-25-2003, 01:34 PM

CTVN (OVF OVF OVF OVF)

You may have to do an INI to make it work.

[Edited on 25/3/2003 by acewarlock]

depearce · 03-27-2003, 09:12 AM

OK! I've tried about everything. Here's something I notice when changing the CVNT
If CVNT = OVF OVF OVF OVF . when a call is placed it goes to Attendant, but gives
me ERR183. "Dnis call cannot terminate because the IDC is invalid.

There's nothing in the IDC table. 0;nada,nothing.
When CVNT = bsy bsy bsy bsy then the call goes to the attenadant, but no error code.

Anyway we've called in the vendor with a trouble ticket. I'll let them figure it out.
I'll post anything they find.

Thanks to all who tried to assist.

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