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Old 04-11-2006, 02:12 PM   #1 (permalink)
twscrb
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Polycom phone not disconnecting
We're using several different Polycom conference phones in our office. I've recently noticed that if the other party ends the call that our Polycom phones don't disconnect from the line. They're setup using analog lines.
Has anybody experienced this issue?
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Old 04-11-2006, 02:35 PM   #2 (permalink)
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Check the CLS and look for ldta
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Old 04-11-2006, 04:24 PM   #3 (permalink)
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Old 04-11-2006, 04:31 PM   #4 (permalink)
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Polycom phone not disconnecting
When I changed to ldta in CLS, I get an instant dial tone after the far side disconnects. Here's a print-out of the phone:

TN 20 0 15 14
DATE
PAGE
DES

DES 1F162
TN 020 0 15 14
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 9590 0 MARP
CPND
NAME Training Room Polycom
XPLN 21
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFA WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6A CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
PLEV 02
AACS NO
MLWU_LANG 0
FTR PHD
DATE 11 APR 2006
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Old 04-11-2006, 04:37 PM   #5 (permalink)
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Old 04-11-2006, 04:52 PM   #6 (permalink)
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Old 04-11-2006, 05:11 PM   #7 (permalink)
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Polycom phone not disconnecting
Hwere's the RDB:

TYPE RDB
CUST 00
ROUT 0
DES LOCAL_7800
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC NI2
CBCR NO
NCOS 0
SBN NO
PNI 00000
NCNA YES
NCRD NO
CHTY BCH
CPFXS YES
CPUB OFF
DAPC NO
BCOT 0
INTC NO
DSEL VOD
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 7800
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 2
NDNO 2 *
DEXT NO
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3


PAGE 002

NBS 2048
NBL 4096

IENB 5
VSS 0
VGD 6
DRNG NO
CDR YES
INC YES
LAST YES
QREC NO
OAL YES
AIA YES
OAN NO
OPD YES
CDRX NO
NATL YES
VRAT NO
MUS YES
MRT 11
RACD NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

TYPE RDB
CUST 00
ROUT 1
DES
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC ESS5
SBN NO
PNI 00000
SRVC MEG
NCNA YES


PAGE 003

NCRD NO
CHTY BCH
ISAR NO
CPUB OFF
DAPC NO
BCOT 0
DSEL VCE
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 7801
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 2
NDNO 2 *
DEXT NO
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096

IENB 5
VSS 0
VGD 6
DRNG NO
CDR YES
INC YES
LAST YES
QREC NO
OAL YES
AIA YES
OAN YES
OPD YES
CDRX NO
NATL YES
VRAT NO
MUS YES
MRT 11
RACD NO
EQAR NO


PAGE 004

FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

TYPE RDB
CUST 00
ROUT 3
DES
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC ESS5
SBN NO
PNI 00000
SRVC NNSF
NCNA YES
NCRD NO
CHTY BCH
ISAR NO
CPUB OFF
DAPC NO
BCOT 0
DSEL VCE
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 7803
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO


PAGE 005

OABS
INST
IDC YES
DCNO 1
NDNO 1 *
DEXT NO
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096

IENB 5
VSS 0
VGD 6
DRNG NO
CDR YES
INC YES
LAST YES
QREC NO
OAL YES
AIA YES
OAN YES
OPD YES
CDRX NO
NATL YES
VRAT NO
MUS YES
MRT 11
RACD NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

TYPE RDB
CUST 00


PAGE 006

ROUT 10
DES
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
DTRK NO
ISDN NO
PTYP ACO
AUTO NO
DNIS NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 7810
CPP NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3

IENB 5
VSS 0
VGD 6
SST 5 0
NEDC ETH
FEDC ETH
CPDC NO
DLTN NO
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
VRAT NO
MUS NO
MR NO
RACD NO
MANO YES
EQAR NO
FRL 0 0
FRL 1 0


PAGE 007

FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

TYPE RDB
CUST 00
ROUT 11
DES
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
ICOG OGT
SRCH LIN
STEP
BDCT NO
ACOD 7811
TARG
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3

IENB 5
SST 5 0
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
AACR NO

TYPE RDB
CUST 00
ROUT 12
DES RAN


PAGE 008

TKTP RAN
NPID_TBL_NUM 0
VTRK NO
RTYP AUD
GRD IDLE
REP 1
POST DIS
RANH
STRT IMM
WAIT RGB
BDCT NO
ASUP YES
ACOD 7812
TARG
CDR NO
MUS NO
RACD NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
AACR NO

TYPE RDB
CUST 00
ROUT 13
DES RAN2
TKTP RAN
NPID_TBL_NUM 0
VTRK NO
RTYP AUD
GRD IDLE
REP 1
POST DIS
RANH
STRT IMM
WAIT RGB
BDCT NO
ASUP YES
ACOD 7813
TARG
CDR NO
MUS NO
RACD NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
AACR NO

TYPE RDB
CUST 00
ROUT 15
DES RAN3
TKTP RAN
NPID_TBL_NUM 0
VTRK NO
RTYP AUD
GRD IDLE
REP 1
POST DIS
RANH
STRT IMM
WAIT RGB


PAGE 009

BDCT NO
ASUP YES
ACOD 7815
TARG
CDR NO
MUS NO
RACD NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
AACR NO

TYPE RDB
CUST 00
ROUT 50
DES MUSIC
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
ICOG OGT
SRCH LIN
STEP
BDCT NO
ACOD 7850
TARG
CLEN 1
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3

IENB 5
SST 5 0
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
CDR NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
AACR NO
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Old 04-12-2006, 01:42 AM   #8 (permalink)
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Does the problem happens only on Polycom phones? I think it also affecting other normal analog phones, not just narrowing down to Polycom units.

jack want the RDB that it is concern, not all your RDB.
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Old 04-12-2006, 07:24 AM   #9 (permalink)
twscrb
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Polycom phone not disconnecting
Yes. I tested and it's the same problem with all analog phones -- not just the Polycom phones.
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Old 04-12-2006, 07:38 AM   #10 (permalink)
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The CLS of LDTA on your analog sets should take care of this. However, please do narrow our focus and show us only the Route that you are using for your long distance and/or local calling areas.


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