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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: callpilot, clid, issue, rls4 |
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 03-22-2006, 05:58 PM | #1 (permalink) | ||||||||
| Junior Member   nortelzo@gmail.com has no status.
Rep Power: 4  | CallPilot Rls4 CLID issue Since an upgrade from CallPilot to rls 4, the calls that goes to a voicemenu, and the customers choose for attendent, the operator at the console, does not see the CLID from the caller when the tha call rings, only when she answer the call they see the CLID. The customer claims that bfore the upgrade they saw the CLID also when the call was just ringing. Any solution to solve this problem ? Pennyman  | ||||||||
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| 03-22-2006, 07:32 PM | #2 (permalink) | ||||||||
| Moderator   John_In_Dakota is in need of a long nap.
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 13 Gender:  Country:     | Your voice mail trunks, are they setup as an ACD? Did you do anything with your incoming trunks, changes I mean? Can you see CLID on a phone before voice mail has the call? | ||||||||
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