thor_axx

The phone is not forwarding to voicemail. Do you have access to the system?

thor_axx

Also, the voicemail box of that phone may not be created or the box accidentally deleted.

depearce

Well since somehow I was logged off. I'll do this again.

Are you saying that the phone rings 4 times, and you do not want it to ring 4 times
before going to VM?

If this is the case, change the RCO in the phone config. to 2 or 0. However, 0 will not give the agent time to answer the phone before going to VM. I'd start with 2.

If there were not FDN, the calls would never go to VM. If there were not MailBox, the
system would say "Your call has been forwarded to a VM system, however the person at
extension xxxx does not subscribe to this service. Transferring to an attendant."

If its's just the ringing you do not want. Change the RCO.

Mod

Yes I have access to the system where should I start looking

Mod

what I need to do to get to the FDN and look at what is the current setting. The phone ring forever. The mailbox exist.

depearce

First pull a DNB. In LD 20.

Req: Prt
Type: DNB
Cust: 0
DN: xxxx
enter until the TN prints.

That will give you the TN (example 4 0 0 4 or 28 0 6 3)

Still in ld 20, pull a TNB.

REQ: PRT
Type: TNB
TN x x x x ( see examples)

This will print out the config. for the phone.
about 6 or 7 entries down will be FDN. It should have the VM number.

Then in CLS make sure you have FNA as apposed to FND.

Luck!!

Mod

I was off for other stuff
Thanks for the instruction

I did pull DNB
Got TN 006 0 00 09 key 00 H ....(200
I did pull TNB with
TN 006
Hope this is correct TN

Now What I do to get to CLS and check or modify the FNA

depearce

Hit enter (return) after each entry.

In LD 20
Req: Chg
Type: 2008
Tn: 6 0 0 9
Echg: YES
Item: FDN xxxx ( The MM DN)
Item: CLS FNA
Item: (hit enter) OR You could enter RCO 2 here if you want to reduce the number of rings.

That should do it.

Mod

thanks for the instruction.
I did get a chance to do it late in the afternoon and It work.

I have another question though
we have some meridian 2616 model phone unit that nobody use.
I would like to replace the extension from 2008 model to 2616 model
which has more feature key for me to play with.
where should I start?