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Old 03-17-2003, 07:06 PM   #1 (permalink)
SevenOfNine
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CDR in BCM
Hi,

I'm preatty new in Meridian world so I need guidence step by step.

I've installed 1 phone M3903 and it can't dial out. I looked and compare with another phone that can dial out, at TGAR and NCOS- they have the same number and in CLS all the items are identical.

When I dial 9 it doesn't show anything at the display, but please press Release and I don't get dial tone.

The other phones are working fine.

Thanks
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Old 03-17-2003, 07:09 PM   #2 (permalink)
PP
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Please post the print out of the TN that works and the one that doesn't
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Old 03-18-2003, 11:00 AM   #3 (permalink)
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phone ring forever without prompt for leaving voice message
Did you check the status of the phone in question? Maybe it's disabled.
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Old 03-18-2003, 12:39 PM   #4 (permalink)
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Do you get dialtone at the phone?. Can you call that phone from another phone?.
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Old 03-18-2003, 02:15 PM   #5 (permalink)
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Meridian Mail retiring?
Abviously when you dial 9 and get reorder and the display"please press Release and try again" then it is a NCOS/TGAR problem. The phone that you compaired it to.. can it dial out? Check another phone.
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Old 03-18-2003, 04:32 PM   #6 (permalink)
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Thanks everyone for the answers. The phone was receiving calls and it has dial tone, but when I got to the customer I saw that I cannot dial locals that they have the 9 digit in their number. And the phone was new !!!!!!!!!!!!!!
These new phones (M3903) are really bad.

Hardaware problem, not a software one :laugh:
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