colin

DCHI not responding. Action:
1. Disable and re-enable the DCHI card.
2. Check DCHI status.
Severity: Minor

jack

This is usually just an informational message stating the counter 19 has reached the maximum value and is being reset.

__________________
Dogs rollover Phones hunt

hsantos

So is it normal to get this message every 10minutes??

__________________
Helder
Montreal, QC

JEHartmann

No it is not normal.

Yoy probaly have a bad PRI.

jack

No.

Reset the d-channel and the span, if errors continue reseat the PRI card. If errors persist reset the MSDL/D-channel card, you may need to do a force download to d-channel as well.

__________________
Dogs rollover Phones hunt

hsantos

Thanks Jack for the troubleshooting tips... but im new to this kind of stuff.
can you guide me on how to:
1) Reset the d-channel and the span,
2) Reseat the PRI card. <- I already did this!
3) Reset the MSDL/D-channel card,
4) Force download to d-channel as well

Thanks

__________________
Helder
Montreal, QC

jack

Is this span up and working?

In LD 96

STAT DCH 6

Then PLOG DCH 6

What do you get?

__________________
Dogs rollover Phones hunt

hsantos

Here's what I get:

STAT DCH 6

DCH 006 : OPER AEST AUTO
DES : LOOP_6_INNOV

Then PLOG DCH 6

DCH: 6 MAINT CONFIRM TIME: 1600
COUNTER VALUE
3 3
19 10

__________________
Helder
Montreal, QC

jack

Not sure if error caused d to drop or if it is a result of span being in AEST at this point.

In LD 96 type
DIS DCH 6
You should get a message back that the d-channel went down in a minute or so, although when the D-Ch. is confused sometimes you need to enter command a couple of times.

In LD 60 type
DISL X wher xis the span associated with D-Ch. 6

Now type ENLL X again same loop number as above.

After a few minutes span should re-enable and D-Ch -- will hopeully establish/come up.

If not post all errors back.

If yes got back to LD 96 and do both the stat & plog commands and you should be good.

__________________
Dogs rollover Phones hunt