Call Park - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Wildman · 03-14-2003, 02:34 PM

We have never used the Call Park feature and I'm a bit confused about its use. I have enabled it in LD 15 and have added a Call Park key in LD 11. I can easily park a call (an automatic System Park extension is given and I OK it). But then how does the call get picked up from another location? I thought just dialing the System Park extension would pick up the call, but I get a busy signal when I try that. I'm sure this is something simple I'm missing. Can anyone help? We are using 3904's, if that matters.

mrmike · 03-14-2003, 02:40 PM

Did you define the call park dns in LD50

If so,

To park a call with the Park key:
1 Press Park twice.
If there is a System Park extension, the call is parked on it. Otherwise, it
is parked on your extension.

To retrieve a parked call, follow these steps:
1 Select a free extension.
2 Dial SPRE 72 or the FFC ( if programmed )
3 Dial the extension or dn where the call is parked.

Software features guide, call park

Wildman · 03-14-2003, 02:47 PM

Thanks Mr. Mike, but I have done that. In fact, I have the System Features Guide parked (ha ha) right in front of me. I have FFC CPAC (Park Access Call code) defined as *8 so I thought to retrieve a parked call I'd dial *8 and then the extension the call is parked on, but I get a busy when I try that. Any ideas what I might be doing wrong? Am I not using the correct FFC?

Twisted · 03-14-2003, 03:45 PM

look at feature description and IMPLEMENTATION...you will be there

Wildman · 03-14-2003, 04:19 PM

I believe I've done everything required but I still can't retrieve a parked call. Please tell me where I've gone wrong:

LD 15 - I have enabled Call Park
LD 50 - All are defined
LD 10 - N/A - no 2500 sets involved
LD 11 - Call Park key is defined
LD 12 - Attendant Console not involved

I park a call to my own extension. A user goes to another phone and dials ??? The Feature Guide says to dial SPRE 72 followed by the extension on which the call is parked. Does SPRE = the Park Access Call Code?

acewarlock · 03-14-2003, 04:32 PM

SPRE is 1 on my system, print the DNB 1 to see if that is what your SPRE is.

mrmike · 03-14-2003, 04:51 PM

Well, I think you need one ffc to park
and one ffc to pick it up.

I beleive that the one to park is labeled CPRK
and the one to pcik it up is CPAC

One might be *8 and the other #8????

Also go into ld 50 and prt the CPK data block
you should have a range of dns in there, and other important timers

Wildman · 03-14-2003, 04:52 PM

Ace -

I had looked that up earlier. My SPRE is 81. When I tried to retrieve my parked call I dialed 81 then 72 and then when I tried to dial the extension the call was parked on, I got a busy signal. Any ideas what might be going wrong?

It seems like the parking of the call is going exactly as it should. I must be missing something in the retrieval process, though.

Wildman · 03-14-2003, 04:55 PM

Mr. Mike -

I was posting my last reply and hadn't seen yours. I have CPAC designated as *8 and CPRK as *7. That shouldn't be causing the problem, should it?

I've also looked at the CPK data block and I have a range of 20 DNs in there to use and the timing doesn't seem to be the issue.

mrmike · 03-14-2003, 05:07 PM

Go into ld 21 and
print the FTR block, it should say under OPT, CPA

Then make sure two sets have the following classes of service if thety
are analog CLS = XRA

Then have someone call you on a "supervised trunk" ( TN is set to SUPN=YES)
and press ( the CPRK code ) then go to another phone and dial ( the CPAC code )
and it should work. If it doesnt then reverse the codes, and try it again.

One of the two should work.

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