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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: light, message, waiting |
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 02-28-2006, 01:16 PM | #1 (permalink) | ||||||||
| Junior Member   Shanks has no status.
Rep Power: 3  | message waiting light? im on an op11c with meridian mail the message waiting lights on two of my phones arent appearing when there is a message waiting. I check meridian mail and its showing that the message waiting light is turned on when there is a message, and on the correct phone? what am I missing? old phone - bad light? | ||||||||
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| 02-28-2006, 01:26 PM | #2 (permalink) | ||||||||
| Admin   rixride is replying to forum games...
Location: Dallas, Texas Rep Power: 5  Gender:  Country:   | What kind of phones? Make sure MWA is in the Class of Service. __________________ -=Welcome to PBXInfo=- -Become a PBXInfo Supporter -Get more PM Space, Profile Picture, a Signature -Add yourself to Pbxinfo's Frappr -Find Nortel Software | ||||||||
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| 02-28-2006, 01:56 PM | #4 (permalink) | ||||||||
| Moderator   papa-bear is suffering from a pad thai lunch
Location: @home Rep Power: 8 Gender: Country:  | silly question but do you have a message waiting key programmed on the sets? Also check the specific mailbox, there is a line item asking which DN you wish the message indication to follow (will indicate on the MARPed set) | ||||||||
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| 02-28-2006, 05:49 PM | #6 (permalink) | ||||||||
| Moderator papa-bear is suffering from a pad thai lunch
Location: @home Rep Power: 8 Gender: Country: | no, I have never tried to have the message waiting indication on a set with out a message key so just guessing that if it is missing, it may not work. Program an MIK/MCK key on your phone and see if you can turn the lamp on and off. Maybe a burnt out or faulty lamp. | ||||||||
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| 03-01-2006, 07:46 AM | #7 (permalink) | ||||||||
| Senior Member  Rachelle is curious
Location: Lou, KY Rep Power: 9 Country: | The mwk key isn't the controlling factor for the light. Since this is a digital set, have you checke the set to ensure that it is fully functional? The light itself could be out. If this were an analog phone, I would recommend that you check the card and ensure that it is a Message Waiting Line Card. That is not the case. Did you go in to the TOOLs section of MerMail and perform a MWI light audit? That may wake things up. How are calls hitting voice mail? If they are going to mail from a 2nd line, or something like that, then the number may need to be added as an extension. __________________ No matter where you go, there is the Ladies Love Marty Fan Club. :bow2: :bow2: :bow2: | ||||||||
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| 03-01-2006, 11:21 AM | #9 (permalink) | ||||||||
| Junior Member
Location: Houghton, NY Rep Power: 7  | You can add MIK and MCK key to a digital phone. This will let you activate and deactivate the light on phone of your choice. These keys are great for testing as well as pranking for friends. You can press MIK, enter the DN, then press MIK, to activate message waiting lights monitoring that DN. You can press MCK, enter the DN, then press MCK to turn off the light. This will let you know if it is the phone or not. | ||||||||
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