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Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications

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Old 03-12-2003, 01:19 PM   #1 (permalink)
telecom116
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Increasing OTBF for D channels

Well, we again have had a situation where we had a conference call with three conferenced trunks in use across an ITG IP trunk link, and the conference call parties suddenly hearing one side of another conversation on the ITG (and neither of these parties noticing the conference call.

This is rapidly becoming a major issue to management in our company. Does anyone have the names or numbers of anyone at Nortel we can get to, since our provider's only solution (INI the switch) didn't solve the issue.
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Old 03-12-2003, 01:22 PM   #2 (permalink)
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Recorded conversation in Voicemail

Demand that your provider open a ticket with ETAS. If they won't do it find another provider.
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Old 03-13-2003, 10:45 AM   #3 (permalink)
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Problem programming names in LD 95

What release of software do you have on the ITG line..

It can be found in MAT or OTM

If you go into ITG ISDN IP TRUNKS

Select the Site name
Select the ITG Card in the window below
Right Click PROPERTIES
Then Click on Configuration Tab.
The system software rls. is in the middle of the screen
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Excuse me Sir. Would you be interested in buying a Cable stretcher or perhaps I could sell you a box of dialtone!!
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Old 03-13-2003, 11:14 PM   #4 (permalink)
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Installing a RLSE 2 MICB

I believe it is 2.32.26G (I'm at home right now, but they were installed brand new in the last three weeks and it is the latest SW version from the Nortel site).

Provider's TAC center tech installed some patches on both switches today. He thought the problem is in the conference portion of the switch crossconnecting the calls, rather than an ITG problem. This does make sense since we more than likely would have heard other reports of problems, it was occuring during a 4-party conference call, and according to him (which makes sense) the switchhook transfer that our IVR does would use the conference loop.
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