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| Tags: asterisk, call, connect, pbx, transfer, transfers |
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 February 22nd, 2006 | #1 (permalink) | ||||||||
| Junior Member
Location: North Dakota Rep Power: 0   | Norstar Keycode Generation Sorry for the length of this post but it's too complicated for a short one. We are in the process of installing an Asterisk (Linux Open Source PBX) server connected to an Opt 11C Rls 25.30, to use as an IVR, that is fairly complex. Meridian Mail just doen't cut it for this application and the cost of Call Pilot is not justified. We have a T1 trunk established between the two PBX's and it works fine. We are forwarding certain calls to the Asterisk that need the IVR using a CDP listing. This is working fine so far. Now after the IVR is completed it needs to be forwarded back to the 11C and on to an agent. The only way we've gotten the call back to the agent so far is to transfer the call back to another number on the Nortel side which goes on to the agents. Unfortunately this takes up two channels on the trunk for every call. One to the Asterisk and one back to Nortel. AT&T has something called Transfer Connect. If you're not aware of it it allows AT&T to pull a call back and transfer it somewhere else, taking it off your T1 channel. Is there anything in Nortel that can do the same?? Can we send some code to nortel that will tell Nortel to take the call back off this channel and then transfer it to another number internally that I've entered? Better yet is there a way to use Symposium to Give IVR to the Asterisk box and then carry on with the scripting when the IVR is terminated? Thank for any assistance with this. Kevin Savoy Novo 1 | ||||||||
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| February 22nd, 2006 | #2 (permalink) | ||||||||
| Senior Member    PP is AN OLD ROLMEN WORKING ON NORTEL AND AVAYA
Location: MIAMI, FLA Rep Power: 9 | RE: WHAT YOUR TALKING ABOUT IS CALLED 2BCH TRANSFER, WHICH IS DONE WITH A ISDN-PRI. NOT A REGULAR T1. THE ONLY WAY MERIDIAN CAN DO IT IS IF IT IS INTERFACED WITH A DMS CENTRAL OFFICE. __________________ OLD ROLMEN WORKING ON NORTEL | ||||||||
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| February 22nd, 2006 | #3 (permalink) | ||||||||
| Junior Member
Location: North Dakota Rep Power: 0 | Well you're right but you pulled too far back. I don't want the phone company to pull the call back and transfer it, I want Nortel to pull the call back and transfer the call to another extension locally in the building. So the call is Nortel to Asterisk and then Nortel pulls the call back from Asterisk and then transfers to an ACD Queue within itself. Thanks | ||||||||
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| February 23rd, 2006 | #5 (permalink) | |||||||||
| Junior Member   rwhite has no status.
Rep Power: 7 | Quote:
It's always nice to have a pioneer lead the way & take the arrows. Please keep us updated. I suspect we'll be ready for a serious trial in a couple of weeks depending on other workload. We have most of the hardware in place but haven't started the 81c/* 'marriage' yet. | |||||||||
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| February 24th, 2006 | #7 (permalink) | ||||||||
| Junior Member
Location: Houghton, NY Rep Power: 9  | What type of T1 card are you using in the Asterisk system? We are using an Audio Codes 260 in our SipX PBX <---> Meridian 81 integration. The audio codes supports many PRI protocols including D100. We ended up using NI2 for our integration. | ||||||||
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