Kalahary-Harry

Looks like you are left to sink or swim Ullah. For your own sanity, you should push really hard to get on a Nortel course or some sort of formal training to help you understand the relations and interactions taking place from when the call arrives from the carrier, to the point when the call is disconnected - get the big picture, and the NTP's will make more sense. You don't need a degree in telecommunications, just get an understanding.
If I was in your shoes I would also make a big fuss about getting the maintenance and administration guide for your system. Start by learning how to work with incoming digit translation (IDC), ACD-DN's / CDN's, physical TN's and phantom TN's and basic administration of your ?Call Pilot voice mail (if you have voice mail).
Let your vendor assist you and take responsibility for the advanced system admin for now (trunks, data blocks, ESN's and all that). I know that they will charge you for their services, but it will increase your expected life span by many years.
Nothing wrong with asking questions and seeking answers, but bear in mind that a small change can have a huge impact.
There are many great minds who participate in this forum, people who are always eager to assist, people like Jack, Tim_A, GW, PP, Gei, RLC - and MANY more, in return thogh you must do your bit and read the books .

papa-bear

Have not poked my head into the Nortel forum for a while as we are in the process of converting all to the other platform.

Looks like you have loads of good advice. Learn as much as you can, read lots and post logical questions and you will bet loads of help.

-pb-

technicaluser

Hello everyone
I am new here, but no a lof familiar with the system someone would help me how can I get the order pro information and release versin software for a meridian Optiocn 61C?. I want to update my system with IP technology but my vendor said me that I need get first the order pro in order to upgrade it.this is a new vendor because I can not contact my old vendor.
what command I will need to use?

Thanks

Kalahary-Harry

Hi technicaluser, welcome: In future, please start a NEW post for a new question, else it gets too mixed up dealing with every ones questions in one post. "Post-jacking" is frowned up on

Order Pro is an application from Nortel, used to input a system's existing license levels and parameters when a system needs a key code expansion or upgrade. Your new vendor should have it, they will need dial up access and level 2 password (or a similar log on with sufficient access to the required overlays) for the app to run successfully. It is run instead of a terminal application (like Hyperterminal or Procom Plus etc), on the same maintenance port. Order Pro downloads data from a variety of different overlays and stores the info. The collected data is then processed by Order Pro with the expansion or upgrade requirements and submitted to Nortel. A side effect of it is that it poduces 2 files (repdet and repsum) in RTF format. Those files are useful for the end user for auditing purpose, but obviously that is not their design intend. If you get those files, don't post them, just use them internally or in communication between you and your vendor or Nortel. Further above in this post you will find the answers how to print basic info like your current software level etc, but that won't be sufficient to expand your key code.

If you have more questions, please search the forum for similar questions (often you will find the answer there), else, start a new post.

jack

As KH stated please refrain from "post-jacking"

As far as vendor asking you to perform the Order Pro process for him/them, I'd be SERIOUSLY concerned about that vendors abilities.

__________________
Dogs rollover Phones hunt