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Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications

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Old 03-11-2003, 02:38 PM   #1 (permalink)
Chas2002
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Deleting Voice Mail thru the Switch

We have an 81c with Jazz CDR Billing and Springer Miller System Hospitality (Check In/Out)...

The problem, we just had a Hotel Rater stay in the hotel and he claims that he dialed several local calls and a couple long distance calls, but did not receive a bill. The PBX Supervisor states that "That room room has had problems before....". No other rooms had the trouble (well any that were reported).

I attempted to duplicate - but I get billed and the Maid Status codes work fine..It looks like NTF to me..

Any thoughts....Thanks
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Old 03-11-2003, 02:59 PM   #2 (permalink)
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NTF sounds good, if it's the same room and no other room I would lean toward PMS softare problem. I never seen a Nortel pick on an extension
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Old 03-11-2003, 03:39 PM   #3 (permalink)
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I would out the phone and rebuild it just in case.

Another thought, why would they put him in a room
previously known to have problems?

You have to wonder sometimes?
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Old 03-11-2003, 04:07 PM   #4 (permalink)
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option 11c with Remote Cabinet - extend off cabinet

I went ahead and rebuilt the set....

To answer your first question mrmike...maybe I was looking to comfortable drinking my coffee this morning...

Thanks...
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