colin

Mikee

this may help for question2
......Pre software release 24, which does allow a ring to be set,
telephones set up as ACD extns only gave a bleep to indicate an incoming DN call.
It is possible to however to allow the incoming call to bleep regularly, imitating a ring.
If an extn has a CLS (class or service) of FITD then change it to FITA and the feature
will be set.
If however it has neither FITD or FITA then a change will be required in the CDB (customer
data block), in order to achieve this function.
The CDB can be printed in LD 21 and changed in LD 15, the OPT (options) section should
have DBD changed to DBA, this will then allow the FITA prompt to be programmed onto any
ACD extn

Colin

jack

For # 1 try changing CDB opt's to cff.

Jack

__________________
Dogs rollover Phones hunt

Mikee_OK

Thanks guys I didnt think of looking in the CDB.

With the Call Waiting question I must apologise for the confusion The call waiting tone problem is not on a ACD set its just a standard 500 type.

I have a user that wants to get more than one beep.

Ta

colin

Mikee
Call Waiting

Feature Description

This feature notifies an extension user, currently engaged on an established call, that another call is waiting to be answered. On a digital set notification is by a flashing lamp associated with the Call Waiting key and a buzz tone through the loudspeaker of the set. On analogue sets notification is by two bursts of tone through the ear-piece of the handset.

The user can put the first call on hold, answer the second call, and return to the first call when desired. The analogue set use a Flexible Feature Code to activate and deactivate this feature and the digital extensions must have a dedicated key.

There is an option to notify that internal calls and/or external calls are waiting.

Feature Implementation

In order for call waiting to work, an extension must be forward busy denied (FBD) and hunting denied (HTD).

For analogue sets, allow the Class of Service Call Waiting (CWA), Internal Call Waiting (SWA) and Warning Tone (WTA).

For digital sets, allow the Class of Service Internal Call Waiting (SWA) and Warning Tone (WTA). The Call Waiting feature must be allocated to a key.

Example

In this example Call Waiting has been assigned to an analogue TN

LD 10
Load Program 10.

REQ CHG
TYPE 500
TN x x x x = Terminal Number
ECHG YES Easy Change
ITEM CLS CWA SWA WTA Call Waiting, Internal Call Waiting and Warning Tone allowed.
ITEM Carriage return back to the REQ prompt

In this example Call Waiting has been assigned to key z on a digital TN.

LD 11
Load Program 11.

REQ CHG
TYPE xxxx xxxx = Telephone Type 2616, 2008 etc
TN y y y y = Terminal number
ECHG YES Easy Change
ITEM CLS SWA WTA Internal Call Waiting and Warning Tone allowed.
ITEM KEY z CWT Call Waiting allocated to key z
KEY Carriage return back to the REQ prompt

Mikee_OK

Thanks Colin

I’ve got that. The call waiting is working its just that the user want more than the first beeps. In NZ the Telco provides beeps every 30 seconds or so. This is what I am trying to do.

My bigger problem is the ACD NCFW problem I tried what Jack said but this hasn’t fixed it. I understand how this would work when one extension calls another but can it work when an extension calls a ACD. Can I assign a NCOS the ACD that overrides the NCOS of the originating user?

Mike

colin

M.. The flexible tones and cadences table does allow for changes. The tone cadence and cycle rate could be changed in overlay LD 56. Call waiting tone has been known to cause some problems by interacting with other services. so be careful if you chang it

colin

The NCOS setting wouldn't stop the call routing to mail as such if it was considered an internal number. What happens when the call fails, is there a recorded message from the voicemail?

Mikee_OK

Sorry Colin

I am not sure what the Tone is called but it the same as if you try and dial a toll call but in is restricted.

There is no Voice Mail involved

acewarlock

Make sure there is no TGAR on page route. I'm assuming 026 is the access code to the page route.

[Edited on 6/3/2003 by acewarlock]