Meridian Mail Static - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Rachelle · 07-11-2005, 01:55 PM

We are getting sporatic reports of static on MerMail. I can't seem to isolate the port/s that are doing this. Can anyone give me a down and dirty procedure of what to look for?

rlc

Rachelle · 07-11-2005, 02:02 PM

I have several ERR3036 and ERR3037 messages all steming from loop 98. Loop 98 is my loop to the second node of my MerMail. Am I looking at a reboot of the Utility Card for that node?

rlc

PS - they performed a power down yesterday and this unit has been tossing these errors all day today.... first day of full usage since the restore of power.

slagburn · 07-11-2005, 02:23 PM

Lemme guess... QPC414?

Rachelle · 07-11-2005, 03:22 PM

Hey Slag:

Yeah, probably... I believe that it is.

I disabled the card and the loop 98. Then I disabled the DSPs in MerMail. I brought up the loop and the card then the DSPs and made some test calls. When I hit those ports there didn't seem to be any static. I will keep my eyes open for more ERR3036s and 3037s, in the morning, when I review the HST.

Next, I suppose will be a reboot of the MMP40 card, for that node and then a software reload even.........G-d I hope I don't have to do one of those.

rlc

slagburn · 07-11-2005, 04:03 PM

I've seen more than a couple of QPC414s go bad after being powered down and powered back up again... typically giving the 3036 and 3037 when they do.

Rachelle · 07-12-2005, 07:01 AM

I did not perform the power-down and those that did are now telling me that the back-up of MerMail failed. They went ahead and turned it off though.

Rachelle · 07-12-2005, 07:17 AM

The folks that performed the power down are now telling me that the back up of mail failed but, they went ahead and shut it off without diagnosing. Great!

I will check the hardware first. I really don't want to do a software reload.

rlc

Buckshot · 07-12-2005, 07:33 AM

Last year I started experiencing static problems with node 2 on the MMail. The static would move from port to port.. sometimes there, sometimes not. I was also getting ERR3036-37 off and on. First thing I did was replace the network cards, but the issue seemed to be on the mail side. I tried reseating cards, to no avail. Wound up replacing the Utility/Modem card, and everything was fine.

Rachelle · 07-12-2005, 10:23 AM

My Out of Service Diagnostics pass on the VP8 and on the MMP40. I am going to shut down the loop and swap the QPC414C and see if that has any impact. This is so sporatic I can't really test and get immediate info. Basically, I am waiting to see if the ERRs continue or not. Thanks for the feedback.

rlc

slagburn · 07-12-2005, 10:48 AM

I think a LD 45 TEST x might bring out a failure quicker...

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