call forking - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

June 23rd, 2005

Hello!

At least which software version do I require on an Option 11 to be able to configure call forking for every extension? I would like to do the following:

When a call comes to an extension, the extension should ring and the call should be forwarded to an ISDN PRI at the same time (with the same number). Both lines should ring simultaneously, and the user can pick up which one he wants.

Thanks,
Miklos

PP · June 23rd, 2005

NOT IN THE WORLD OF NORTEL, NEVER HEARD OF THE FEATURE

Icy · June 23rd, 2005

I think this will be possible in Succession Rls. 4.5

gwebster · June 23rd, 2005

"Personal Call Assistant" - Release 4.0. From the Features & Services NTP:

Quote:

Personal Call Assistant (PCA) allows the simultaneous ringing of clients with
different Directory Numbers (DNs). The clients do not have to be located on
the same switch. The PCA passes through the originator's Calling Line
Identification (CLID) to the called party's terminal. PCA must be configured
separately for each terminal.

A benefit of a PCA group, as opposed to a MADN group, is that calls can be
placed between PCA-configured terminals. This is valuable when the
terminating client can support only a single DN (such as some wireless sets).

PCA allows calls to be extended to an external number, provided the trunk
access code is included in the target PCA DN. When a call is extended to an
external number, PCA extends the caller’s CLID to the called terminal.

June 24th, 2005

Thank you,
Miklos

Steamer · June 24th, 2005

Quote:

Originally Posted by gwebster

"Personal Call Assistant" - Release 4.0.

Also available on 3.0.
You need a PCA ISM license for each number that you want to a apply this too. The cost is reasonable if you only require a few "forks" - less than $50-per I think, but don't quote me.

Steamer

Pirates_Ghost · June 24th, 2005

Boy oh boy...I've seen a LOT of "Forked" up calls lately on phones with this feature

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