 | |
| |||||||||||||||
| |||||||||||||||
| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: mail, menu, meridian, setting |
 |
| | LinkBack | Thread Tools | Display Modes |
 June 17th, 2005 | #1 (permalink) | ||||||||
| Guest
| Without going into too much details, the operator setup here is really weird and results in the calls to the "operator" being forwarded to a seperate extension which is then forwarded to a DN that rings at two seperate locations. Due to the setup of the MARPed TN, this line does not roll over to its backup extension or a voice mail message and so, if no one answeres the call, the customer gets a message saying that the session cannot be completed and they are hung up on. What I would like to do is get some information on how to set up a menu so that, if the person getting forwarded to the operator does not get a live human being (I will have to set up a seperate phone for this, I imagine...), they will instead get a menu where they could press a number on their phone to get transfered to a representative from a particular department. Is this possible? | ||||||||
 |
| June 20th, 2005 | #3 (permalink) | ||||||||
| Guest
| Upon further inspection I have discovered that a simple menu does exist (although it is way out of date) and attached to the voice mail of the switchboard - which no one knows how to use. I need to know how to do two things: 1) How do I edit the night mode of a M2250 to change the DN that it is being forwarded to? 2) Where do I find and how do I edit a "Dial By Name" directory within Meridian Mail? | ||||||||
| |
|
| Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
| Thread Tools | |
| Display Modes | |
| |
 Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| setting up voice menu for the ACD in Meridian Mail | Tonka56 | Meridian Systems | 3 | November 26th, 2003 10:11 AM |
| Meridian Mail | gnrpatience | Meridian Systems | 2 | July 17th, 2003 05:57 AM |
| How change ID Meridian 1 or Meridian Mail | 4d4m | Meridian Systems | 3 | February 14th, 2003 03:11 PM |
| Meridian Mail going to Console | Tonka56 | Meridian Systems | 4 | November 19th, 2002 05:44 PM |
| Reboot Meridian Mail??? | epsilon6 | Meridian Systems | 2 | November 18th, 2002 08:50 AM |
Yes. fred
Linear Mode
