Fax Lockout - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

Alison · June 6th, 2005

I have a fax machine that goes into Lockout all the time. The TN is on an NT8D09 BA card. What is the fix here?

Nortellian · June 6th, 2005

have you tried a new tn or new wiring or new fax machine.

Buckshot · June 6th, 2005

The 1st thing I would do is pull the xconn off at the TN. Put your test set on it (or run another trac), and if it clears up, you know you have either a pair-station-equipment problem.

nortelzo@gmail.com · June 6th, 2005

Was the number always a faxnumber ? Maybe the faxnumber is called by phone users. When they here the faxtones they disconect. Lot of faxmachines keep sending there tones a very long time before they disconect from the fax-side. If this time is to long and the original call is already disconected for a while, the m1 puts the TN in lockout.
Check if there is a setting in the faxmachine to shorten the time that he is trying to connect. If this doesn't work. Connect a normal phone to the tn and see if it still locksout. (forward the calls to another fax)
If it still locksout, try it with a phoneset diretly on the TN with no aditional wiring. If it stil locksout then replace your card or use another tn for your fax.
Pennyman.

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