websrfr

Or an easier way to put the question would be if I have a DN that forwards to another DN, then to vmail, how do I get the vmail system to recognize the 2nd transfered number and igore the originally dialed number?

Thanks,
Mark

KristiK

Instead of routing to voicemail, try routing to a phantom number that DCFW's to mail...mail should see the phantom number as the original dialed station at that point...I think .

Chas2002

As Kristi stated a Phantom would work or you could look at SFA for the DN (if it appears on a set).

This is on my wish list for Nortel, a 'Scrubber' command in Symposium that scrubs the orginally dialed DN.

I normally route to a set with the RCO set to 1 ring then let it FNA to Voicemail.

Chas2002

bigbadbillyc

Wow....a scrubber would be awesome. At one site we did not have phantoms and they wanted to charge us 25 K Canadian for the package. We used ACD Queues, but I ended up dialing the full ten digit number to an acd queue that went to VM just to get rid of the original caller ID. Silly to have to jump back off the PBX then come back in and an extremely poor use of trunks as well.

Bill

HCJes

I have used both pantoms as well as SFA. It would be nice to have more control of this.

KristiK

I might get kicked for pointing this out, but if you are a Symposium Call Center user, it looks like you get your wish with MPLR15829 which is now integrated with R25.40b and Succession Release 3:

9/2003 Newsflash: Originally dialled digits not sent to Call Pilot systems with X11 R25.40B and X11 Succession Release 3 for calls routed through SCCS acquired CDNs.......

Background:

In response to a customer requirement, MPLR15829 was created for X11 R25.30 and R25.40 software that changed the digits sent to Call Pilot systems for calls routed through SCCS acquired CDNs only. With this patch installed on Meridian 1, the dialled digits that route the call within the SCCS call flow are sent to the Call Pilot system rather than the originally dialled digits from the switch.

MPLR15829 is now integrated in X11 R25.40B and Succession Release 3 software.

Problem Description:

When routing calls through SCCS to a Call Pilot system on the X11 R25.40B and Succession Release 3 software, the dialled digits from within the call flow are offered to the Call Pilot system.

For example, a call is made to SCCS acquired CDN 4000 where the primary script instructs ROUTE CALL 7000. This number is the Service Directory number for Voice Messaging in Call Pilot. With the call being routed by SCCS to Call Pilot, the behaviour of X11 software prior to R25.30 was to send the originally dialled digits (4000) to the Call Pilot system for call routing.

Now that MPLR15829 is integrated in X11 R25.40B and Succession Release 3 software, it is the dialled digits used from within the SCCS call flow, ie. 7000 that are sent to the Call Pilot system.

This is not Generally Available as it has been classed as a Product Improvement patch that changes the way in which the core software of X11 R25.40B and Succession Release 3 works. However, there is no restriction on making it available to partners ..... Please contact your Nortel Networks Support representative if MPLR16968 is required for the scenario detailed in this Newsflash.