Voicemail not picking up calls - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

03-23-2005, 11:29 AM

Regarding the Nortel Norstar Flash Voicemail system, when I transfer a caller to a certain extension, that voicemail box for that extension is not answering the call. That particular voicemail box has been initialized so I am not sure why it is not answering as it should. Any ideas on how I can get it answering calls when that person is not at their desk???

thedude · 03-23-2005, 02:52 PM

Check your set abilitys to be sure that your fdn is set to your VM DN

HCJes · 03-23-2005, 11:18 PM

I take it you are using norstar. You will need to make sure that forward no answer is enabled under system programming / terminals and sets / capabilities and you will need to forward it to your startalk flash dn. You can look this up by pressing FEATURE 985.

Jes

03-24-2005, 11:25 AM

Thank you so much for all the assistance. I really am thankful for all the good advice and am greatful to know this website is available as I am new to this system and find this message board a great help. Thank you kindly.

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