Totally Stumped! - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Tammie · 03-16-2005, 10:10 AM

I am trying to call 1-408-852-8000 (tech support for Castelle) and I just get dead air on any phone I try, it will go to a fast busy signal after about 2-3 minutes. When I try on my cell phone, it goes through. So that makes me think I cant call 408 but I can because I have before (at least 3 weeks ago) and I can call other 1-408 numbers that I googled. Here is a trace when I try to call:

.trac 0 7352

ACTIVE TN 014 0 00 06
ORIG 014 0 00 06 0 SCR MARP 0 7352 3904
TERM 003 17 TIE RMBR 5 17
DIAL DN 914088528100
MAIN_PM ESTD
TALKSLOT ORIG 23 TERM 21
QUEU NONE
CALL ID 0 911

PDCA 1 PAD 0 6 PCML MU MU

Any ideas because I cant figure most of what the trace says.

PP · 03-16-2005, 10:25 AM

IT SAYS YOUR GOING OUT ROUTE 5 MEMBER 17, SET YOUR PHONE UP TO DIAL THE ACOD FOR ROUTE 5. NORMALLY THIS IS JUST CHANGING CTD TO UNR IN THE CLS. DIAL THE ACOD + 1 AREA CODE AND NUMBER, THIS WILL BYPASS NARS AND BARS.
IF IT DOES THE SAME THING YOU HAVE TELCO ISSUES

Rachelle · 03-16-2005, 10:43 AM

You may also need to add to your CLS MTC. You might need to be a maint set too. I can't recall. Try both ways and let me know for my own peace of mind.

rlc