John_In_Dakota

Just set the MOH to no in the trunk group you are using for the CNF call. Make sure you turn that back on once you are done.

HCJes

You could also use a NHC (no hold conference) key instead of an ao6 (conference) key. NHC does not place people on hold when you add other parties.

hsantos

The problem with the NHC is that they hear you dialing instead...
But this could be a good solution.

Thanks

jack

There are dip switches on the TDS/Conf. card that control this.

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hsantos

Jack,

Where could I find the information about those dip switches?

Thanks

hsantos

Also,

And can I easily print my trunk group and know if they have conference on them?

thanks

hsantos

What is the impact if I change the MUS from YES to NO on my Route during the day??

Thanks

Panchanka

HSantos,

You can change MUS from YES to NO on routes during the day, without any impact.

Another approach to your original question. Remove music from your CDB customer data block. That way callers waiting in queue will still get music, but people who are put on hold, or are waiting to get joined to the conf will not hear music.

datadump

There are NO dip switches that control music.

the dip switches only control if you get tones during Conf. calls